Kahlin McKeown

Experience

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  Bowling Green State University

  May 2011 - May 2012

  Assistant to the Chair, College Student Personnel Program

  Facilitated campus visits for 80 prospective students in the College Student Personnel (CSP) Master's program, served as a liasion between Higher Education and Student Affairs faculty members and CSP students, developed orientation for two new student cohorts

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  University of North Carolina Wilmington

  Aug 2012 - Jul 2013

  Coordinator of Fraternity and Sorority Life

  Served as the primary fraternity/sorority advisor to 29 organizations and three councils. Provided direction for the fraternity/sorority community, developed new programs, and served as a staff member in the Office of the Dean of Students.

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  University of Maryland

  Jul 2013 - Feb 2020

  Build relationships with College of Education alumni, advocates, and supporters through personal outreach, events, and fundraising activities Coached and consulted 17 teams in areas of operations, leadership and change management, diversity/inclusion, and health/safetyTaught a three-credit leadership course for 25 sophomore students for 3 years; achieved a 96% outcome success rate

  • Alumni Relationship Manager

    Sept 2018 - Feb 2020

  • Senior Coordinator of Engagement

    Jul 2013 - Sept 2018
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  Dyad Strategies

  Sept 2019 - Dec 2023

  Client Success Consultant

  Prepare and facilitate trainings for clients to identify organizational strengths, construct strategic goals, and develop action plans through use of Dyad survey data

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  FarmHouse International Fraternity and Foundation

  Mar 2020 - Sept 2023

  • Chief Operating Officer

    Jan 2023 - Sept 2023

  • Program Manager, Member Engagement

    Mar 2020 - Jan 2023
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  Skillsoft

  Sept 2023 - Sept 2024

  Customer Success Manager, Coaching

  Manage 25+ mid-market and enterprise accounts for Skillsoft Coaching representing $1.6M ARR, lead clients through onboarding, drive product adoption, and partner with sales through renewal.Predict and forecast risk, renewal, and expansion opportunities for customer portfolio using customer churn plans in ChurnZero and Salesforce; projected 110% NRR for current fiscal yearPartner with HR leaders understand strategic priorities, develop success plans, and recommend best practices to achieve value for their coaching programs, leading to increased employee retention, satisfaction, and skill gain Show less

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  Pluralsight

  Sept 2024 - now

  Senior Customer Success Manager, Strategic