Favour Nwabueze

Experience

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  Rádio Top 90.9

  Sept 2016 - Jun 2017

  Radio Host

  • Assisted in growing listenership by 58% in under a year by introducing themed segments• Contributed to original audio series focused on youth culture, civic education, and trending social issues, syndicated on the afternoon drive show• Created a real-time SMS and Twitter feedback system, improving live listener interaction by 45%, and integrating audience opinions into show topics.

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  Mall for Africa

  Aug 2017 - Sept 2018

  Customer Success Specialist

  • Upsold services to 27% of existing clients, contributing to revenue increase in one year• Reduced customer churn by 65% by launching proactive check-in calls • Onboarded 100+ B2B clients within 90 days using scalable, automated walkthroughs.• Partnered with product and dev teams to launch 3 customer-requested features, improving NPS by 33%.

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  Chainconsults

  Mar 2019 - Apr 2021

  Project Manager

  • Delivered 12+ projects on time and under budget, with a 96% client satisfaction rate• Reduced project delivery cycles by 40% by implementing agile workflows across 3 cross-functional teams.• Managed a $50K portfolio of donor and corporate-funded projects for infrastructural redesigns• Led project teams across 4 countries, achieving 100% milestone delivery for multinational stakeholders• Increased resource efficiency by 35% through automation tools and lean documentation processes Show less

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  Smith and Smith

  Apr 2021 - May 2022

  Program Manager

  • Directed a nationwide digital literacy program for low-income youth, equipping 2,000+ students with employable tech skills in 12 months.• Supervised production teams across 3 cities, maintaining a 100% on-time delivery rate on commercial projects worth $50K+.• Cut post-production time by 35% by implementing cloud-based collaboration tools and tech workflow integration• Designed a hybrid event model that boosted virtual participation by 400%, attracting attendees from 15+ countries. Show less

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  Thrive Beyond Fibroids

  Feb 2022 - now

  Program Manager & Founder

  Thrive Beyond Fibroids is a social impact initiative addressing fibroid-related gaps in reproductive and maternal health. We empower women in Africa, through early diagnosis tools, post-surgery care, and accessible education and awareness sensitization, transforming how fibroids are understood, treated, and supported in underserved communities.I transformed personal survivorship into systems-level change by designing and scaling Maternal health interventions for women across Africa, with a sharp focus on Fibroid education, Policy advocacy, and Tech innovation.• Program Design & Innovation: Launched 5+ community-led advocacy programs tailored to underserved demographics, improving awareness, access to care, and health literacy around fibroids and Maternal/Reproductive health.• Community Mobilization & Scale: Mobilized 1,000+ woman network through hybrid events, digital campaigns, and grassroots partnerships , cultivating a continent-wide support ecosystem powered by lived experience.• Capacity Building: Drove capacity building and community organizing, training local health advocates and survivors as peer educators and amplifiers within their communities.• Education & Comms Strategy: Curated educational content, workshops, and toolkits to democratize health information and bridge the communication gap between medical professionals and patients. Show less

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  Evolve Credit

  May 2022 - now

  Customer Success Manager

  • Retained 90% of clients annually by personalizing onboarding and engagement strategies• Achieved a CSAT score of 4.9/5, with response resolution times averaging under 2 hours• Built a self-service knowledge base that cut inbound support tickets by 48%• Collaborated closely with cross-functional teams, including product and engineering, to address customer concerns, provide insights, and drive product enhancements with 75% churn reduction and by launching proactive check-in calls and satisfaction surveys• Developed and executed customer success strategies and customer playbooks, contributing to customer retention, growth, and overall success metrics by X2 Margin• Fostered strong relationships with customers by providing comprehensive support throughout the customer journey, including onboarding, troubleshooting, and issue resolution• Actively engaged with customers, soliciting feedback on product experience and implementing necessary improvements to enhance user satisfaction Show less

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  Opportunity Desk

  Jul 2023 - Jul 2023

  Go- Global Master Class Delegate

  Selected as the Go Global Masterclass delegate for the 2023 YouthSpark Africa Summit in Kigali, Rwanda, where I represented Nigeria among 20+ global changemakers. I collaborated with emerging changemakers across Africa to design scalable community solutions. My work focused on Maternal Health and Gender equity and digital inclusion, culminating in strategic action plans aligned with the SDGs and policy recommendations on Pan- African development in Africa.

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  Women in AI Governance™ (WiAIG)

  Mar 2025 - now

  Volunteer Membership

  Contributing to ethical AI policy dialogue and initiatives that shape ethical AI governance frameworks