Nikkole Caudill

Experience

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  North Judson San Pierre Veterinary Clinic

  Apr 2008 - Aug 2010

  Head Kennel Assistant

  Assisted the Veterinarian with; animals, x-rays, heart-worm tests and vaccine assemblyCared for post-surgery animals, cleaned all cages and clinic dailyFiled medical transcripts, answered phone, greeted clients to waiting room

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  Walgreens

  May 2011 - Mar 2013

  Beauty Advisor

  Stock shelves, reset displays by plan-o-gram, re-face shelf itemsOperate cash register, handle large sums of cash, replenish coin machine Greet customers, answer questions, re-direct calls on multi-line phone

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  Indiana University South Bend

  Aug 2011 - May 2013

  Head Desk Clerk

  Educate students about University rules, regulations, deadlines, and applicable policiesAnswer multi-line phone, process applications and personnel files in coordination with state and federal lawsOrganize worker meetings, schedule employee hours, assist Director with training workshops Give guided tours of show suite apartments to groups (2-20 people) provide information/resources for in-house residents and guests and assisted with New Student Orientation (NSO)

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  Liberty Mutual Insurance

  May 2013 - Jun 2017

  Customer Service Specialist Rewrite

  Handle highly complex and sensitive situations in a calm, empathetic, professional mannerLicensed Property and Casualty Agent in IndianaKnowledgeable of varying state regulations/compliance to educate policyholder and endorse policiesExceeded customer expectations by attaining an Overall Satisfaction result of 4.33 on a scale of 5.0

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  Allstate

  Jul 2017 - now

  Office Manager