Nick Kummert

Experience

• 

  Tokyo International University of America

  Aug 2007 - May 2010

  Senior Peer Tutor

  * Guide 50 Japanese exchange students towards understanding difficult course concepts.* Collaborate with professors to modify instruction for students encountering difficulty.* Provide a safe space for students to practice new language and content knowledge.* Train new tutors and conduct regular review of best instructional practices.

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  Tokyo International University

  Jun 2010 - Apr 2012

  English Program Coordinator

  * Coordinate a conversational English program for 200 EFL students.* Establish new programs that foster second language development and cultural exchange.* Train international students to become writing tutors.* Plan weekend programs for fifth and sixth grade students.* Analyze attendance data to expand reach of English Language programs* Foster adoption of new technology, e.g. paperless attendance, team collaboration software.

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  Gphomestay

  May 2012 - Feb 2014

  Residential Coordinator and ESL Teacher

  * Provide small-group English language and content course support for struggling students.* Develop student improvement plans with school counselor.* Lead information sessions about culture shock and homesickness.* Utilize marketing and survey data to recruit 50 host families for study abroad program.* Cultivate positive relationships between host families and international students.

• 

  Seattle World School

  Feb 2014 - Jul 2014

  English Instructor

  * Create a remedial curriculum for twelve international students, equivalent to one year of English.* Integrate technology skills into each unit, e.g. blogging, presentations, InDesign, Photoshop, iMovie* Design curriculum that is engaging for multiple hour-long sessions in a row.* Assess student progress through observation of guided practice, interactive discussions, group activities, regular exit tickets, and formal testing.* Utilize data from regular assessments to guide instruction.* Collaborate with Instructional Assistants to meet each student’s individual needs.* Maintain a healthy and safe learning environment through classroom management. Show less

• 

  Gphomestay

  Jun 2014 - Mar 2017

  * Ensure the success of nine direct reports* Oversee the arrival and cultural acclimation of 50+ new international students per year* Conduct a dozen orientations for host families and students per year* Lead the NW and Bay Area teams through a corporate restructure* Maintain strong business relationships with a dozen partner schools* Analyze data from regular reports to drive host family recruitment initiatives* Conduct trainings for new database platform* Create Screencast videos and other e-learning materials for new corporate processes Show less * Supervise the arrival, cultural acclimation, and academic success of 70 students across six schools.* Manage the tasks and performance of five junior staff members.* Guide my team to the highest host recruitment and retention ratings in the company.* Facilitate productive host family-host student relations throughout the school year.* Cultivate relationships with school officials to ensure their satisfaction, and the success of the students.* Lead professional development trainings on technology use, cultural differences, and teamwork.* Utilize marketing and survey data to recruit over 100 host families.* Mediate conversations between students, parents, and agency staff in China to resolve conflict. Show less

  • Manager of West Coast Operations

    Dec 2015 - Mar 2017

  • Team Lead of Northwest Schools

    Jul 2015 - Dec 2015

  • Residential Manager

    Jun 2014 - Jul 2015
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  The Cambridge Network

  Mar 2017 - Aug 2017

  Senior Manager of Operations

  * Lead a training committee on staff development for people managers in the company.* Perform needs analysis to guide regular training.* Implement ADDIE framework to design staff development training.* Coach a team of ten direct reports to achieve the highest NPS in the company.* Utilize application and interview data to drive international marketing initiatives with 14 school partners.* Maintain the lowest turnover rate and highest eNPS in the company.* Created standardized training handbook for new coordinators.* Mediate several dozen student issues to a satisfactory resolution. Show less

• 

  Mosaic

  Aug 2017 - May 2018

  Instructional Design Consultant

  * Optimize instructional delivery of several courses in Pacific Gas & Electric's Gas Academy* Collaborate with a team of instructional designers to modernize Gas Academy curriculum* Create touch-optimized, mobile quick reference training tools for gas technicians* Utilize ADDIE framework to guide development work* Maintain positive relationships with Subject Matter Experts

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  Amazon

  Jun 2018 - Apr 2021

  Instructional Designer

  * Analyze, design, and develop seventeen courses for the North American Fulfillment Center network with over 2,000,000 completions to date* Collaborate with UX and Visual Design teams to optimize interactivity and accessibility* Iterate content design to reduce employee errors by 30%* Utilize xAPI and custom JavaScript triggers to create nonlinear reactive eLearning courses* Perform user testing with eye-tracking software to guide content development* Author best practices for nonlinear content development Show less

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  Amazon Web Services (AWS)

  Apr 2021 - now

  * Lead a team of four instructional designers to launch an industry accreditation enablement initiative with over 90 discrete learning assets.* Partner with internal stakeholders and external vendors to develop content with a 90% customer satisfaction (CSAT) rating .* Reduce development time for eLearning assets by 15% by documenting best practices* Coach four direct reports to design two levels of accreditation curriculum. * Design sales enablement simulations for four industries* Create twenty business personas to guide industry sales curricula* Perform needs analysis for ten industries* Develop a chatbot to enable on-demand access to training content* Launch sustainability initiatives training to 60,000 field sellers

  • Learning Experience Design Manager

    Oct 2022 - now

  • Learning Experience Designer

    Apr 2021 - Oct 2022