Chinmay Khandare

Experience

• 

  Atlas Copco

  Mar 2012 - Mar 2013

  Graduate apprentice trainee

  One year of experience in Methods, quality and testing of reciprocating compressor.

• 

  Chicago Pneumatic

  Apr 2013 - Dec 2023

  • Currently working as a Business Key User for SAP Act program in Atlas Copco. • Responsible for developing and implementing new system and processes supporting Sales and Aftermarket operations.• Responsible for end to end process Implementation• Development of new application like Service management application. Implementation of MAM2.• Conducting Service Audit of NPD Machines.• Spare part planning for O&M contract. Follow up with ISC for parts and ensuring timely delivery of parts to customer and regional team.• Identify product quality issues by tracking current service and warranty claims.• Participate and represent GPP Aftermarket in the local Product Company’s TCMs and PQMs.• Prepare a warranty claim statement for the month and report it in WANT claim database.• To provide all kind of technical and process support to regional team across India.• Running pilot projects to reduce O&M cost. Show less Technical and process support to regional team across India.Identify product quality issues by tracking current service and warranty claims.Participate and represent GPP Aftermarket in the local Product Company’s TCMs and PQMs.Prepare a warranty claim statement for the month and report it in WANT claim database.Spare part planning for O&M contract. Follow up with ISC for parts and ensuring timely delivery of parts to customer and regional team.Running pilot projects to reduce O&M cost.Handling Comprehensive O&M contract for Pune region and ensuring 100% availability of the CNG stationSuccessful erection and commissioning of new Compressor at various location across Pune & Saurashtra.CNG Compressor preventive and breakdown maintenance.Complying with the HSE policy of Atlas Copco and Customer company.Handling O&M and Project job in cost effective way.Service billing to customer and responsible to minimize receivable for allotted region.Regular Customer meeting and strive for the maximum customer satisfaction in terms of NPS and feedbacks.Look for new business opportunities in the market.Coordinating with factory for handling warranty jobs and SJA hours booking in the system.Complaint logging for warranty failure and follow up from the factory.Support marketing team to handle commissioning issues.Conducting Training of Technician and Compressor operators.Conducting Customer training to fulfil tender requirement. Show less Responsible to handle Comprehensive O&M contract at Saurashtra region of Gujarat.It involves working with a service provider team and guide them to achieve the desired goal of 100% availability of the CNG stationSuccessful erection and commissioning of new Compressor at various location across Gujarat.CNG Compressor preventive and breakdown maintenance.Provide technical support to the contractor’s engineers to have smooth service execution.Spare part management for allotted territory to handle O&M Contracts.Complying with the HSE policy of Atlas Copco and Customer company.Handling O&M and Project job in cost effective way.Monthly billing to customer for allocated territory and responsible to minimize receivable.Regular Customer meeting and strive for the maximum customer satisfaction in terms of NPS and feedbacks.Look for new business opportunities in the market.Coordinating with factory for handling warranty jobs and SJA hours booking in the system.Complaint logging for warranty failure and follow up from the factory.Support marketing team to handle commissioning issues.Conducting Training of Technician and Compressor operators.Conducting Customer training to fulfil tender requirement. Show less CNG Compressor preventive and breakdown maintenance.Successful erection and commissioning of new Compressor at various location across Gujarat.Provide technical support to own service engineers and to the contractor’s engineers to have smooth service execution.Spare part management for allotted territory to handle O&M Contracts.Complying with the HSE policy of Atlas Copco and Customer company.Regular Customer meeting and strive for the maximum customer satisfaction in terms of NPS and feedbacks.Coordinating with factory for handling warranty jobs and SJA hours booking in the system.Complaint logging for warranty failure and follow up from the factory.Conducting Customer training to fulfil tender requirement. Show less

  • Service Manager

    Apr 2021 - Dec 2023

  • Key Account Manager

    Dec 2019 - Apr 2021

  • Sr Service Engineer

    Sept 2018 - Dec 2019

  • Sr Service Engineer

    Jan 2017 - Aug 2018

  • Service Engineer

    Apr 2014 - Dec 2016

  • Service Engineer

    Apr 2013 - Mar 2014
• 

  Atlas Copco

  Dec 2023 - now

  National Technical & Operation Manager at Chicago Pneumatic Compressors

  Responsible for Aftermarket business for high pressure equipment in gas and process piston,Chicago Pneumatic Compressor A div of Atlas Copco India.