Juan Rodriguez

Experience

• 

  Starbucks

  Apr 2013 - Feb 2019

  Store Manager/Certified Trainer

  • Trained new employees while positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Contributed to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.• Provided clear, specific, timely and respectful coaching and feedback to employees to ensure operational excellence and to improve partner performance.• Coached my team to provide the Starbucks Experience for customers while modeling and acting in accordance with Starbucks guiding principles.• Maintained high volume or unusual events to keep store operating to standard and to set a positive example for the team. • Conducted store operations throughout the day while welcoming more than 500 customers per day and delivered phenomenal customer service.• Balanced a variety of daily tasks, including the demonstration of leadership, collaborated as a team with other baristas, and assembled bank deposits for efficient day-to-day operations.• Initiated a positive learning environment by providing specific, timely, and respectful coaching and feedback to the team to create operational excellence and to improve partner performance. Show less

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  Holiday Retirement

  Feb 2019 - Jan 2020

  Business Office Manager

  • Hired, coached, and counseled employees within areas of responsibility in each department.• Facilitated new hire orientation to new hires on a monthly basis to ensure they successfully understood operational functions, policies, and procedures.• Scheduled, administered and managed the receptionist, activities coordinator, housekeepers, maintenance, kitchen staff, and servers.• Provided quality and compliance leadership by inspecting the building, doing quality checks, and confirming all life and safety rules are followed.• Reviewed associate’s time records for accuracy and timeliness to process payroll at a specific time.• Held jobs fairs to recruit new team members. Show less

• 

  The Walt Disney Company

  Jan 2020 - Mar 2020

  Bell Services Hotel Dispatcher

  • Created connections with guests who arrived and departed the resort by welcoming and assisting with their needs.• Organized daily tasks such as check-in/check-out, grocery deliveries, guest pickups, and guest drop-offs.• Delivered and distributed guests’ luggage and packages from one resort to another on schedule.• Communicated with various resorts and guests’ regarding guests’ packages, gifts, and other belongings.• Founded guests missing items by constant communication with airlines and guests. Show less

• 

  Provident Credit Union

  Feb 2021 - now

  • Provided education and performance development training, consulting, coaching, and assessment services that ensures continuous development and staff improvement/efficiencies in support of the organizational business plan. •Performs all aspects related to the design and development of learning solutions for staff personnel. • Delivered targeted New Employee Orientation training solutions designed to successfully onboard new employees.• Introduction to core processing system (Phoenix) and training on basic functions.• Course content, pre and post-tests, course and instructor evaluations.• Create instructor and participant guides/manuals• Job aids and other related materials • Designs, develops and delivers eLearning content (online courses).• Demonstrates successful completion of key operational functions and highlights related policy and procedure• Provides support with Service Quality efforts.• Maintains positive correspondence to highlight service excellence via monthly email notification throughout the organization.• Presents training programs by establishing learning objectives, selecting instructional methodologies, and conducting training classes. • Develops and organizes training manuals, multimedia visual aids, and other educational materials.• Maintains comprehensive working knowledge of Learning Management System and training methods. Show less

  • Service Quality and Training Specialist

    Oct 2020 - now

  • Diversity, Equity, and Inclusion Member

    Feb 2021 - now
• 

  Boba Guys

  Oct 2022 - now

  Multi Unit Manager

  • Responsible for multiple store operations of Boba Guys locations within the Los Angeles region.• Responsibilities include, but are not limited to leading, managing, and developing a successful team of Bobaristas andShift Leaders.• Ensuring everyone exceeds Boba Guys expectations and providing all of our guests experience next level hospitalitywith providing our core values and operating our store to reach and exceed financial and operational goals.• Conduct in-store training for all team members, new and senior team members.• Utilizing training tools and resources, including training trackers to monitor team member progress.• Role model the role of hospitality for all of our guests and reinforce our company values to our team.• Drive our store and team by continuously improving financial performance.• Ensure efficient inventory levels by placing timely orders and constantly meet store needs and expectations.• Follow and comply with all Boba Guys compliances and procedures to build a safe and secure work environment andenvironment for all of our guests.• Manage store promotions, store presentations, and visual merchandising.• Lead and oversee training for each seasonal promotion and updates throughout the store and team members.• Communicate important information in a clear and timely manner, maintaining transparency with team members. Show less