Sarah Yusuf

Experience

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  DashSoft

  Jan 2010 - Jan 2010

  Cairo code camp organizer

  - Organized and managed the Cairo Code Camp, an event aimed at fostering programming skills and community engagement among developers.- Collaborated with industry professionals to deliver workshops and sessions that promoted best practices in coding and software development.

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  Microsoft

  Jul 2010 - Nov 2014

  - Managed a portfolio of 570+ clients, focusing on licensing compliance, software audits, and optimizing software usage.- Developed tailored SAM strategies that reduced costs, mitigated risks, and ensured compliance with Microsoft’s licensing agreements.- Led training sessions and campaigns, including the "Play It Safe" initiative, educating corporate clients, educational institutions, and law enforcement on software legality and piracy risks.Key Achievements:- Achieved 142% year-over-year revenue growth by building strong customer relationships and implementing innovative compliance strategies.- Launched the Play It Safe campaign, improving Microsoft’s image in Egypt and reaching over 10,000 students.- Led training programs for local law enforcement, strengthening partnerships between Microsoft and public institutions.- Secured compliance agreements with large organizations, reducing their legal risks and ensuring adherence to licensing regulations. Show less - Founded and led the Microsoft Tech Club at Helwan University, promoting technical knowledge and organizing events to engage students in Microsoft technologies.- Managed and hosted Microsoft events and projects both on and off campus, delivering technical and non-technical sessions to diverse audiences.- Led teams in organizing workshops, seminars, and knowledge transfer initiatives, fostering a collaborative learning environment.Key Achievements:- Awarded Top MSP (Microsoft Student Partner) 2011 for outstanding contributions to the program.- Successfully organized major Microsoft events, including the Windows 7 launch, MSFT Open Door, and Cairo ICT, significantly enhancing community engagement and brand visibility. Show less - Served as a national finalist for three consecutive years in the software design category with the medical project "SOS" which focused on developing a health case ecosystem.- Collaborated closely with healthcare professionals to understand industry needs and enhance the project’s impact on patient care and health management.- Led a team in designing and implementing innovative software solutions that addressed real-world healthcare challenges.Key Achievements:- Achieved national finalist status for three consecutive years, demonstrating consistent excellence in software design and innovation in the healthcare sector. Show less

  • Software Asset Management Consultant

    Jul 2013 - Nov 2014

  • Anti-Piracy Licensing specialist

    Jul 2012 - Jul 2013

  • Citizenship Member

    Oct 2010 - Jun 2012

  • Microsoft Student Partner

    Jul 2009 - Jun 2012

  • Imagine cup competitor

    Apr 2010 - Apr 2012

  • Microsoft Intern

    Jul 2010 - Sept 2010
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  ASGATech

  Nov 2014 - Nov 2015

  Product Manager

  - Led end-to-end product management for healthcare and education software solutions, ensuring alignment with customer needs and industry trends.- Conducted in-depth market research to identify customer pain points, resulting in targeted product innovations that addressed key challenges.- Collaborated with cross-functional teams to define product features, prioritize backlogs, and deliver solutions that enhanced customer experience.- Developed and executed go-to-market strategies, successfully launching the **Educational Product** and securing 3 major clients within 9 months.Key Achievements:- Increased customer retention by 30% through continuous product enhancements and responsive customer feedback loops.- Successfully launched the Educational Product, which transformed client experiences and led to the acquisition of 3 major clients in less than a year.- Delivered innovative solutions that directly addressed customer pain points, boosting client engagement and long-term business relationships. Show less

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  IBM

  Nov 2015 - now

  Software Engineer | AIX Performance & Dumps SME

  - Led performance and dumps analysis for top IBM customers, ensuring uptime and operational efficiency for mission-critical systems.- Drove customer success by managing crisis resolution for Fortune 500 companies and government organizations, minimizing downtime and maintaining customer trust.- Developed leadership skills through IBM’s Rise Up program (graduating in October 2024), preparing for advanced leadership roles focused on delivering exceptional customer outcomes. Key Achievements:- Awarded the *IBM Eminence & Excellence Award* for outstanding contributions to customer satisfaction and performance.- Recognized with the *IBM Manager’s Choice Award* for excellence in crisis management and customer impact. Show less