Matt Harper

Experience

• 

  Software Etc

  Mar 1998 - Oct 1999

  Sales Associate
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  Chain Reaction Web

  Jan 2000 - Feb 2003

  Independent Consultant (Web/Client interactions)

  Worked on a per project basis for LAMP(php) web development projects as well as assisted with customer support and service requests. Also assisted with technical document drafting for internal business services.

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  Nelson Staffing(SCEA)

  Mar 2003 - Jan 2004

  Game Test Analyst

  Testing and monitoring various titles in online environments with the Online Support team. Helped to design and program database software to track online incidents pertaining to players in various post-launch titles.

• 

  Sony Computer Entertainment America

  Jan 2004 - Sept 2015

  • Responsible for leading a global team of managers overseeing a software support and engineering division inclusive of business tools support and development, test engineering initiatives, release engineering initiatives and test automation development.• 40+ person team provided support and software development across Windows and Linux platforms with automation and testing services for titles on PlayStation platforms.• Accountable for leadership and strategy in bringing disparate engineering and software support teams together as a global unified operation. Show less • Responsible for leading a team of managers overseeing a multi-functional business services division based across the US, UK & Japan. The 35+ person team's services included: Translation & Interpretation, Application Administration & Support, Software & Hardware Asset Management, Vendor Management, and Training & Recruitment.• Leadership of Vendor Management team in support of department wide outsource service activities including RFI/RFP processes, relationship management, provisioning of localization testing, functional testing, translation services, and software support contracts.• Service and deployment oversight of multi-regional high availability Windows Server based enterprise defect tracking software and related maintenance contract supporting QA, Production and Development teams.• Deployment of support strategy for globally aligned help desk software across divisions providing around the clock ticket support and resolutions to customers.• Collaborated with direct reports to implement offshore and outsource strategies for overflow service provisioning. Show less • Led multi-functional support team of 9 based in the US with services including Application Administration & Support, Software & Hardware Asset Management, and Translation & Interpretations.• Oversaw deployment and utilization of service desk software, ServiceWise, supporting internal business user tickets for issue resolution.• Partnered with global counterparts providing aligned services across US, UK, Europe and Japan.• Grew translation & interpretation service into a global operation providing support across QA, Production and Development teams for Japanese and English language support.• Oversaw business analysis and project management for multiple internal software projects.• Responsible for regular vendor negotiations and contract management for software projects with interfaces with IT and Legal. Show less

  • Sr. Manager, QA Engineering

    Apr 2015 - Sept 2015

  • Sr. Manager, Global Support Services

    Jun 2013 - Apr 2015

  • Manager, Support Services

    Nov 2008 - Jun 2013

  • Manager, Program Management

    Mar 2008 - Nov 2008

  • Supervisor of Web Applications Development

    Jun 2007 - Feb 2008

  • Web Applications Programmer

    Feb 2005 - May 2007

  • Technology Projects Coordinator

    Jan 2004 - Feb 2005
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  Salk Institute for Biological Studies

  Sept 2015 - now

  • Oversee the Information Systems department to provide support for commercial business applications, internally developed applications, cloud tools, reporting, data management and integrations.• Team’s integration and support responsibilities include ERP System - Banner Financials, HR / Payroll System - UKG, Donor Management - Salesforce, Ticketing- Freshworks, Data Warehouse and related reporting with MS Power BI and SAP Crystal Reports, plus a number of internally developed applications for Health & Safety, Animal Management (ARD), Finance, and other general department needs.• Provide direct project management leadership for software implementations across institute, including evaluation and implementation of new HR / Payroll system, new donor management system, and numerous smaller departmental apps and cloud based tools.• Coordinate extensive development portfolio among multiple developers and varying end user needs with development team primarily focused on PHP/MySQL stacks and utilizing Laravel, Zend, Bootstrap, Oracle, and other technologies as needed.• Oversight and support of numerous cloud tools such as Box, DropBox, Asana, Slack etc.• Interface directly with senior leadership, department heads, individual users and external vendors as needed to facilitate project goals.(Operational responsibilities similar between roles, with primarily growth in scope and scale of responsibilities) Show less

  • Director, Information Systems

    Mar 2023 - now

  • Assistant Director, Information Systems

    Dec 2018 - Mar 2023

  • Information Systems Manager

    Sept 2015 - Dec 2018