William Smith

Experience

• 

  United States Air Force

  Aug 1985 - Aug 2000

  Was second in charge of section responsible to accounting and maintenance of over 5,000 individual tools and $1,000,000.00 in tools and materials. Maintained section computer inventory system as well as implementing and cataloging materials during initial deployment of tools tracking and supply management system. Developed a plan to relocate facility to a new location while maintaining 100 percent accountability; and a 100 percent operational ability ensuring no loss in operational tempo or capabilities. Identified and developed new tools and modifications of existing tools through task analysis and implementation of process action teams to increase mission capabilities. Show less Maintained the Local Area Network and licenses for all operating system related software. Managed quotes and price comparisons on replacement network equipment as well as responding to computer and network problems in a timely manner. Provided "help desk" service to staff external agencies in their administrator's absence. Maintained hardware and software an additionally troubleshot computer and printer problems and coordinated with supervisor to get outside support if necessary. Performed network backup according to designated schedule. Tracked, supported and maintained the laptop computers, portable printers, and cell phones for staff checkout. Installed new products and implemented training to supplement deployment of new products. Sought staff input in determining system/operations improvements and/or needs in relation to the network operation and utilization. Participated in the development of policies, procedures and resources in relation to the network. Maintained documentation of specific duties, activities, and problems solved and issues resolved developing a matrix enhancing the ability to predict and anticipate network failures. Coordinate with the Trainer to set up and take down Cyber school equipment, and drew from my past training history to acquire equipment supplementing training capabilities, as well as any other equipment needed for meetings. Maintained and increased knowledge and skills through attendance at meetings, conferences, training seminars and in-service training sessions and completed an annual Personal Action Plan as well as a Squadron Action Plan. Show less Coordinated the collection, evaluation, and dissemination of performance data relative to specified quality improvement programs within the maintenance complex. Maintained documents and records according to protocol requirements AFOSHA and OSHA standards. Collected, analyzed, and oversaw data entry on relevant quality performance indicators. Monitored and evaluated appropriateness of facility quality control plans and practices. Designed, scheduled and conducted quality review of maintenance tasks as appropriate to the organization; performed or coordinated chart and/or other maintenance record reviews and records and/or abstracted specific relevant data as appropriate. Generated and/or coordinated the development of various reports regarding performance against quality indicators, as appropriate to the individual position. Developed spreadsheet that pulled information from various areas and consolidated data in a simplified format; allowing supervision to summarize and minimize time needed to determine focal area for corrective actions. Participated in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality assurance needs of the organization. Collaborated and consulted with other associated organizations regarding current quality control issues and activities. Show less Developed Curriculum and testing materials, validated course materials through test and task certification processes. Accomplished task analysis to identify processes which in turn led to training path development. Instructed students leading development from a rout recall level to application. This training was validated through demonstration performance methods which in turn validated task analysis and curriculum development. Planed, organized, and directed aircraft maintenance training. Planed and organized military training requirements. Determined requirements for training, facilities, space, equipment, visual aids, and supplies to support military training requirements, and monitored the training program to ensure effective use of support items. Planned and organized phases of training, student flow, and flight assignments, consistent with available facilities. Planned the use of non-appropriated funds for training activities or equipment. Inspected and evaluated military training activities, personnel, and facilities. Conducted periodic inspections of training activities and assists training personnel in correcting training deficiencies. Evaluated personnel undergoing maintenance training, to include performance and adaptability. Counseled and advised individuals on training problems. Identified personnel unfit or unsuitable for retention in the Air Force. Prepared and maintained files and records pertinent to maintenance training. Prepared and maintained a training record for each individual undergoing training. Prepared reports and records about student accountability. Maintained completed training record files for historical review. Instructed indoor and outdoor military training subjects using demonstration-performance and lecture methods. Used film projection, computer based, and simulator equipment to support training objectives. Provided remedial training for personnel undergoing this military training. Show less Supervised subordinate personnel including: determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions. Coordinated an inventory management system to effectively control and distribute supplies and equipment to aircraft to ensure maximum capability. Ensured proper aircraft maintenance and operational readiness through Planned, organized, and directed overall workplace functions; coordinated time, vacation schedules and staff coverage; established workplace procedures; maintain records; arrange for equipment maintenance, etc. Directed and coordinated the operation and maintenance of aircraft and support equipment. Oversaw the development, evaluation or review of plans and criteria for a variety of activities; assessed feasibility of proposed plans, projects and equipment. Reported directly to the Wing Commander on the status of equipment and readiness capability of aircraft and personnel. Served as a focal point for information flow to and from command staff and maintenance personnel. Provided a pivotal point for the dissemination of tasks and information in crisis situations ensuring the information was dispersed in a timely and accurate fashion to the personnel if was intended for. Ran Emergency Response Checklists Show less Maintained aircraft, support equipment (SE), and forms and records. Performed as a production supervisor, flight chief, expediter, crew chief, support technician, aero repair technician / supervisor, and various maintenance functions. Advised on problems maintaining, servicing, and inspecting aircraft and aerospace SE. Used technical data to diagnose and solve maintenance problems on aircraft systems. Interpreted and advised on maintenance procedures and policies to repair aircraft and Support Equipment. Troubleshot and maintained aircraft structures, systems, components, and Support Equipment. Tested and repaired components using mockups and test equipment. Adjusted, aligned, rigged, and calibrated aircraft systems. Performed engine run-up testing in addition to accomplishing weight and balance functions. Jacked, towed, serviced, inspected aircraft structures, systems, components, and Support Equipment. Supervised and performed aircraft and component inspections. Interpreted inspection findings and determined adequacy of corrective actions. Inspected and checked components for clearances, tolerances, proper installation, and operation. Inspected and operated powered and non-powered aerospace ground equipment. Inspected and identified aircraft corrosion for prevention and correction. Reviews maintenance forms, aircraft records, and reports to ensure complete documentation. Inventories and maintains alternate mission equipment. Coordinated maintenance plans to meet operational commitments. Supervised and assisted in launch and recovery of aircraft. Reviewed maintenance data collection summaries to determine trends and production effectiveness performed crash recovery duties. Performed staff and supervisory management functions. Show less

  • Assist Non-Commissioned Officer in Charge of Support Section

    Sept 1999 - Aug 2000

  • Network Administrator

    Sept 1998 - Sept 1999

  • Quality Assurance Evaluator

    Jan 1998 - Sept 1998

  • Instructor / Trainer

    Jan 1994 - Jan 1998

  • Weapon System Coordinator

    Aug 1991 - Jan 1994

  • Aerospace Maintenance Technician

    Aug 1985 - Aug 1991
• 

  USAF

  Oct 2000 - Aug 2005

  Air Force Recruiter (Enlisted and Officer)

  Conducted recruiting programs. Developed information sources such as employment agencies, driver's license and job market lists, high school and college student lists, and separation reports, in securing names of potential prospects for active duty enlistment, commissioning, and the Air Force Reserve Officer Training Corps. Make oral and film presentations to high school and college classes to establish contact with prospects. Maintained informational records to enabling follow-up contacts with prospective enlistees. Prepared enlistment and commissioning case files on personnel enlisting or applying for a commission in the United States Air Force. Informed interested persons of military obligations, officer and airman career structure, educational and training opportunities, and other military benefits and entitlements. Developed publicity programs planed and directed sales promotional projects using media such as direct mail, press, radio, and television presentations. Wrote copy and edited simple news stories and photograph captions. Presented Air Force orientations to civic, social, educational, and student organizations. Distributed advertising and publicity materials to places frequented by persons of military age. Mailed literature to persons of military age to stimulate interest in the Air Force. Developed community relations programs. Assisted and participated in special events such as state and municipal ceremonies, exhibits, fairs, parades, centennials, and sporting events. Planed for and accompanied groups on tours of military installations. Participated in community activities such as fund raising drives, blood donor drives, parades, and patriotic holidays. Established and maintained contact with high school, college, business, and industry officials to enhance the prestige of the Air Force in the community. Show less

• 

  Air Wisconsin Airlines

  May 2008 - May 2018

  Maintenance Training Manager

  Supervises and Develops Technical Training Courses for Maintenance Department personnel of a Part 121 Air Carrier. Maintains curriculums in accordance with IATA, CFR 49, OSHA, FAR and EPA regulations. Project Manager for new course development. Develops training aids and materials in support of Technical training curriculums. Develops computer based training using authoring tools and manages the company’s Learning Management Systems (LMS). Conducts new hire and recurrent training within established training curriculums and Company requirements. Approves changes to existing maintenance training programs. Develops metrics spreadsheets, test analysis sheets, company forms. Experience with iSpring, Content Point, Capture Point, Articulate, Captivate, Learning Management Systems, Moodle, Cognos budgeting software, LDRPS recovery planning software. Show less

• 

  DISH Network

  May 2018 - now

  • Training Manager I

    Jul 2024 - now

  • Technical Trainer Level III

    Mar 2022 - Jul 2024

  • Technical Trainer Level II

    Feb 2020 - Mar 2022

  • Technical Trainer

    May 2018 - Feb 2020