Mark Kingwill

Experience

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  AGRIPLACEMENTS INTERNATIONAL

  Feb 2015 - Dec 2015

  Ranch Manager

  Agricultaral work in the United States focusing on heavy machinery, obtaining basic mechanical skills, management and coordination of daily operations on a cattle ranch, which was situated in Minot, North Dakota

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  Netto Invest

  Oct 2016 - Oct 2016

  Internship
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  Allan Gray Proprietary Limited

  Nov 2016 - Apr 2023

  Lead analyst role for Discretionary Unit Trust Operations and Systems Analysis. Analytics done within the Operations division, more specifically focused on Discretionary Unit Trust Operations and Systems Analysis. - Data Analysis- Root cause analysis- System enhancement & efficiency (CRM, Online and back-end systems)- User Acceptance Testing & Model Office Testing- Process review & enhancement- Operational tracking- Operational change management- Risk management- Client service improvement (KPI’s, UX & risk)Cross functional role with the purpose of identifying business cases through extensive analysis on business operations and presenting this to Group IT and developers. Positioned as part of the operations leadership team and is an autonomous, cross functional role with the purpose of identifying and establishing business cases through extensive analysis on business operations. Business requirement documents and user stories are presented to Group IT and developers and used to establish change requirements and project deadlines.This role forms the key interface between Operations and the rest of the business - Internal stakeholders include Training, Service Quality, Risk, Compliance, Legal, Product Development, Distribution, Institutional and IT teams. Show less Discretionary Unit Trust Operations Root Cause and Systems Analysis. System, servicing and operational enhancements.This intermediate analyst role was focused on identifying and improving operational inefficiencies related to systems, client servicing and day-to-day operations. Formulation and implementation of new operational strategies and/or processes through in-depth process and root cause analysis.This was a junior BA role preceding current position and similarly required me to be the key interface between Operations and the rest of the business. Internal stakeholders also included Training, Service Quality, Risk, Compliance, Legal, Product Development, Distribution and IT teams. Show less

  • Business Analyst

    Dec 2021 - Apr 2023

  • Discretionary Operations and Root Cause Analyst

    Jul 2019 - Dec 2021

  • Senior Operations Consultant

    Aug 2017 - Jun 2019

  • Discretionary Operations Consultant

    Nov 2016 - Jul 2017
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  MIP

  Apr 2023 - now

  Business Analysis role within the Financial Technology sector, responsiblefor analysing customer business needs by liaising with internal and external stakeholders to elicit,discuss, communicate and validate requirements for changes to business processes. This meansunderstanding business process management and business requirements of the client to translatethem to specific software requirements that address these operational needs.Focus areas and responsibilities include:− Business Process and Requirement Analysis.− Documenting technical requirements, as well as corresponding test cases and scenarios.− Interaction with cross functional teams to deliver a spec for developers to design and build clientrequirements.− Management and implementation of Functional and User Acceptance Testing.- Client relationship management and business development. Show less Client Manager in the Financial Technology industry, currently focused on Financial Services:- Analysing customer business needs through liaising with stakeholders to elicit, discuss, communicate and validate requirements for changes to business processes.- Understanding business process management and business requirements of the customers and translating them to specific software requirements.- Documenting requirements, as well as corresponding test cases and scenarios.- Management of the Software Development Life Cycle - All development and support tasks.- Delivery and management of strategic project life cycles.- Management of Functional and User Acceptance Testing.- Configuration and release management in conjuction with Product Owner and Program Manager.- Incident Management and client reporting. Show less

  • Business Analyst

    Sept 2024 - now

  • Client Services Manager

    Apr 2023 - Sept 2024