Ayaz Ali

Experience

• 

  Creative Academy Of Information Technology

  Jan 2012 - Jan 2014

  Network Engineer

  My responsibilities are to maintain the computer Networking Lab.Manage, troubleshoot and configuration of Network devicesResponsible for building, maintaining and administering computer networks.Troubleshoot hardware and software conflicts and problems.Plan and implement required configuration changes to local area networks.Prepare proposals for purchasing new equipment for instructional purpose.Responsible to give training on Cisco Switches and Routers.Build concepts to design simple LAN & WANInstall and configure ADSL modems, Wireless access points, HP and Xerox ip Printers.Assigning Desktop pcs and Admin pcs in various Vlans.Configuration and troubleshooting of Cisco Router 2800, 2600 and Cisco 2950, 4503 Series Switches. Show less

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  IBEX | Global

  Dec 2012 - Jun 2013

  Customer Support Executive (Part Time)

  Key responsibilities include but not limited to: Acting as 1st Line support for the users, carefully assessing the severity of the issues and escalating them to relevant support departments according to set policies and procedures. Accurately maintaining the log and tracking of reported issues, including client reporting. Working directly under the Incident Management Team, resolving various enterprise wide minor and major outages and working efficiently towards root cause analysis and client reporting relating to outages. Dealing with desktop support issues i.e.o Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates & fixes.o Networking issues (IP related issues, cabling issues, network card issues, router/hub/switch related issues, using network commands to troubleshoot: ping, nslookup, ipconfig, tracert.)o Server issues (Terminal Server, TS Farm troubleshooting, Data Centre management)o Telephony issues (Avaya and asterisk troubleshooting for inbound campaigns, Dialer for outbound campaigns) Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources and group policies. Troubleshooting minor issues on Windows XP/7 and Mac OS. Dealing with minor Microsoft Outlook 2003/2007/2010/2011 issues. Hands on experience with SQL based TRAKIT Ticketing System. Providing support for Blackberry/iPhone users with email configuration settings on the exchange. Providing/troubleshooting VPN services for remote users using RSA Secure devices. Providing onsite and remote assistance using VNC/Team Viewer utility. Show less

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  KHAIRPUR MEDICAL COLLEGE KHAIRPUR MIR'S

  Mar 2015 - now

  IT Officer

  Overseeing the IT networks to ensure daily flawless delivery of IT infrastructure;• Ensuring computer networks and internet availability;maintaining software applications, hardware inventories; conducting IT/Network Training Session and end-user training; and troubleshooting LAN.Supervising the IT staff for installations and maintenance issues.Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.• Managing network of two campuses utilizing the available technical resources in an optimized manner.• Develops, maintains, and monitors procedures for all server backups.• Monitors, plans, and coordinates the distribution of client/server software and service packs.• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement. • Perform on-site and remote technical support.• Assist in the organization and inventory of all hardware and software resources.• Maintains excellent communication with the IT Manager on all tasks and projects.• Creates and maintains good technical documentation.• Provide network and desktop support• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure.• Monitors and measures the performance of the Network, reports problems to the appropriate individuals.• Implement policies on individual users in Exchange 2010.• Liaising and communicating with external support companies.• Keeping inventory of hardware and maintenance records.• Overseeing computer security and anti-virus updates Show less