Patrick Gilligan

Experience

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  TELUS

  Apr 2005 - Mar 2010

  Customer Service Representative

  Handle customer inquiries, settle billing disputes, rightsize client accounts as well as up-sell additional products and services

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  Fido Solutions

  Mar 2010 - Mar 2014

  Quality analyst

  Responsible for the adherence of Fido's quality standards and guidelines by our third party vendors. Completing audits on recorded calls as well as completing face to face coaching sessions with agents and team leaders

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  Primeus Solutions

  Apr 2014 - Jul 2015

  Account Manager
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  Ledcor

  Jan 2016 - Sept 2017

  Telecommunications Technician
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  Loram Maintenance of Way, Inc.

  Feb 2018 - Mar 2019

  General Laborer
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  AFL

  May 2019 - Jan 2021

  Telecommunications Technician
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  Ledcor

  Jan 2021 - now

  Field Operations Technician- Ledcor Business Field Services

   Corporate and Government facility Telecommunication trouble shooting, installation and repair. Maintain contracts with Allstream, Radiant, Hibernia, Zayo, Rogers, Shaw and numerous other providers.. Operate advanced telecommunication equipment on a day to day basis, primarily EXFO test sets. Underground Cable Locating Trouble shoot and repair DSL service for TDL Routinely enter Data Centres to preform cross connects and maintenance Drive long distances On call for emergency outages in the maritime provinces Installation of Telus VOIP phones and security systems using the Qolsys product line and alarm.com platform. Show less