Patrick Gilligan

Patrick Gilligan

Customer Service Representative

Followers of Patrick Gilligan58 followers
location of Patrick GilliganTurner Valley, Alberta, Canada

Connect with Patrick Gilligan to Send Message

Connect

Connect with Patrick Gilligan to Send Message

Connect
  • Timeline

  • About me

    Business Field Operations Technician- at Ledcor

  • Education

    • Options 2 high school

      1993 - 1999
      High school diploma 1999

      Activities and Societies: Student Council member High School

  • Experience

    • TELUS

      Apr 2005 - Mar 2010
      Customer Service Representative

      Handle customer inquiries, settle billing disputes, rightsize client accounts as well as up-sell additional products and services

    • Fido Solutions

      Mar 2010 - Mar 2014
      Quality analyst

      Responsible for the adherence of Fido's quality standards and guidelines by our third party vendors. Completing audits on recorded calls as well as completing face to face coaching sessions with agents and team leaders

    • Primeus Solutions

      Apr 2014 - Jul 2015
      Account Manager
    • Ledcor

      Jan 2016 - Sept 2017
      Telecommunications Technician
    • Loram Maintenance of Way, Inc.

      Feb 2018 - Mar 2019
      General Laborer
    • AFL

      May 2019 - Jan 2021
      Telecommunications Technician
    • Ledcor

      Jan 2021 - now
      Field Operations Technician- Ledcor Business Field Services

       Corporate and Government facility Telecommunication trouble shooting, installation and repair. Maintain contracts with Allstream, Radiant, Hibernia, Zayo, Rogers, Shaw and numerous other providers.. Operate advanced telecommunication equipment on a day to day basis, primarily EXFO test sets. Underground Cable Locating Trouble shoot and repair DSL service for TDL Routinely enter Data Centres to preform cross connects and maintenance Drive long distances On call for emergency outages in the maritime provinces Installation of Telus VOIP phones and security systems using the Qolsys product line and alarm.com platform. Show less

  • Licenses & Certifications

    • CompTIA Network+ (N10-007) Cert Prep: 2 The Physical Network

      LinkedIn
      Mar 2022
      View certificate certificate