Robert Tyler Lee

Experience

• 

  Boy Scouts of America, Connecticut Rivers Council

  Jun 2012 - Aug 2017

  Camp Counselor

  • Worked from 2012-2017 at June Norcross Webster Scout Reservation in Ashford, CT in various roles, most recently as First Class Path Director. Was responsible for managing a staff of 4, budgeting time and resources over an 8 week period, and creating a curriculum and schedule to be used by the 80-100 first year campers that came through the program each week.

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  The TJX Companies, Inc.

  Aug 2016 - Jun 2017

  Sales Floor Associate
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  Walt Disney World

  Sept 2017 - Jul 2019

  Slide Operator

  • Engaged positively with guests by concisely and accurately explaining rules, procedures and regulations before dispatch while meeting required Guest Carry Targets• Promoted a positive customer experience by providing Disney quality customer service • Aided and assisted children who get separated from their parents in stressful situations to reunite families that have been separated

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  Orange County Public Schools

  Jan 2019 - Mar 2019

  Testing Clerk
• 

  CapTel Service Specialists

  Feb 2020 - Jul 2020

  Captioning Assistant

  • Provided captioned content for customers who possess telephones with the ability to display captions• Protected user data and information

• 

  The TJX Companies, Inc.

  Sept 2020 - Mar 2021

  Customer Experience Coordinator

  • Lead a team of 15-20 store associates on a given day, and was responsible for scheduling breaks and coverage while reacting to the dynamic environment of the store• Mentored and took an active role in the career development of associates, including proactively spotting shortcomings in their skills and used strong leadership skills to improve sales metrics by encouraging positive associate growth• Ensured that sales and promoter scores were met by meeting a daily goal of 5 credit applications amongst the staff, and promoted a positive environment to learn how to properly achieve said goal• Communicated accurately and effectively with management and associates when setting and addressing priorities; provided periodic progress updates regarding employee performance Show less

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  The LEGO Group

  May 2021 - May 2022

  Brick Specialist

  • Collaborated with a team of 90 employees to encourage and upsell purchases to help meet daily sales goals ranging between $65,000-$120,000 per day• Analyzed customer needs and proactively engaged in customer service methods to ensure a positive shopping environment• Forecasted current store needs by engaging in the stocking and restocking of daily items prior to and during operating hours• Used critical thinking skills to help brainstorm team building exercises as well as solve deficiencies in operating procedures to ensure that the store met it’s 85% promoter score goal Show less

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  H&R Block

  Jan 2023 - Apr 2023

  Tax Preparer

  Met with Clients to process annual tax returns, working to provide the biggest refund possible to each and every clientCoordinated the daily operations of the branch location with my peers as we met the needs of the location.Provide knowledgeable insight into the use of proprietary software for the purpose of preparing individual income tax returns.

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  BNY

  Jun 2023 - Aug 2023

  Global Business Support Change Intern

  Worked in Jira and an Agile environment as a Business Analyst to document, advise, and execute the development of a project assigned and evaluated by senior managementPartnered with Markets Operations: Change the Bank to document current project intake process across all squads and standardize the project intake, project prioritization, and project governance processes for capital planningProvided Information Securitv with a detailed business case for a Jira Connector in Power Automate andsubsequently partnered with Product Development to onboard Markets Operations onto an internal solution for Project Management, utilizing the Jira Connector to synchronize Jira and the internal solutionPlaced 1st out of 72 teams in the Intern Business for Good Case Competition, presenting our detailed business case to BNY Mellon's Executive Committee in New York City to support the United Nations' Millenium Sustainable Development Goal 13.3 Show less

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  BNY

  Feb 2024 - now

  Operations Analyst

  VAM - Virtual account management POD 1 - responsible for providing the infrastructure where the customers can create and manage a structure of virtual accounts linked to a real/physical account.2024 BOW TBD Control room, and Liquidity Operations business support - Enhance and re-imagine processes.