Michael O'Hagan

Experience

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  BancTec

  Jan 2006 - Jan 2007

  Senior Customer Engineer

  Client: AON Corporation [under a Computer Sciences Corporation contract]Responsible for the AON Corporation's desktop and local area network functions within a five office, 350 desktop, Windows/Novell Netware enterprise WAN environment.Monitoring Windows NT/2000/2003 and Novell Netware servers.Rebooting of servers and loading any necessary software/modules (when applicable).Performed backup of corporate file servers (VERITAS NetBackup).Troubleshooting of network issues, including Ethernet switch problems.Setup and support of desktop, laptop and handheld devices for all hardware/software needs.Performed maintenance upgrades on desktop, laptop and servers.Troubleshooting and repair of various HP network laser printers.Prioritizing of requests to provide most efficient and best service possible.Troubleshooting and resolving issues relating to desktop applications and operating systems.Documenting all troubleshooting provided on any service requests.Perform installation moves of hardware, including desktop computers, printers and file servers.Performed virus removal on desktop computers, laptops and servers.Performed specialized data recovery from damaged laptop computers (when necessary).Performed secure hard drive data wiping (when necessary).Repairing Dell laptops from various end-user inflicted damages. Show less

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  RCM Technologies, Inc.

  Jan 2006 - Jan 2006

  Information Technology Technician

  Client: BancTec at AON Corporation [under a Computer Sciences Corporation contract]Responsible for the AON Corporation's desktop and local area network functions within a five office, 350 desktop, Windows/Novell Netware enterprise WAN environment.Monitoring Windows NT/2000/2003 and Novell Netware servers.Rebooting of servers and loading any necessary software/modules (when applicable).Performed backup of corporate file servers (VERITAS NetBackup).Troubleshooting of network issues, including Ethernet switch problems.Setup and support of desktop, laptop and handheld devices for all hardware/software needs.Performed maintenance upgrades on desktop, laptop and servers.Troubleshooting and repair of various HP network laser printers.Prioritizing of requests to provide most efficient and best service possible.Troubleshooting and resolving issues relating to desktop applications and operating systems.Documenting all troubleshooting provided on any service requests.Perform installation moves of hardware, including desktop computers, printers and file servers.Performed virus removal on desktop computers, laptops and servers.Performed specialized data recovery from damaged laptop computers (when necessary).Performed secure hard drive data wiping (when necessary).Repairing Dell laptops from various end-user inflicted damages. Show less

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  Synova

  Jan 2007 - Jan 2008

  HP Support Engineer

  Client: HP for a Bank of America support contract.Shared responsibility for Bank of America's laptop/desktop support at the Bank of America Concord Technology Center/Data Center, a 3000 user Windows enterprise environment.Performing installations, repairs and upgrades to various Dell, HP and Lenovo laptop and desktop computers.Performing on-site and remote hardware/software troubleshooting. Re-imaging desktop and laptop computers. Remote installation of software on to computers. Troubleshooting wired and wireless LAN connectivity issues. Granting users' temporary administrator rights, on an as needed basis. Data recovery from encrypted hard drives. Backing up and transferring user's data, when needed. Installing, troubleshooting and repairing various HP network and multi-function laser printers.Troubleshooting and repairing various Windows OS issues, including virus infections. Show less

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  HP

  Jan 2008 - Jan 2008

  Field Support Engineer

  Client: Bank of AmericaShared responsibility for Bank of America's laptop/desktop support at the Bank of America Concord Technology Center/Data Center, a 3000 user Windows enterprise environment.Performing installations, repairs and upgrades to various Dell, HP and Lenovo laptop and desktop computers.Performing on-site and remote hardware/software troubleshooting. Re-imaging desktop and laptop computers. Remote installation of software on to computers. Troubleshooting wired and wireless LAN connectivity issues. Granting users' temporary administrator rights, on an as needed basis. Data recovery from encrypted hard drives. Backing up and transferring user's data, when needed. Installing, troubleshooting and repairing various HP network and multi-function laser printers.Troubleshooting and repairing various Windows OS issues, including virus infections. Show less

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  Adecco Technical Employment Services

  Jan 2009 - Jan 2010

  Field Service Technician

  Client: Cardinal Health/Care Fusion, at UCSF Medical Center.Primary on-site support for mission-critical Pyxis products at UCSF Medical Center.Hardware troubleshooting and repair.Hardware preventative maintenance and upgrades.Installation of software updates and patches.Hard drive re-imaging.Network administration and minor SQL database editing.Supported Pyxis Medstation 3000/4000, Pyxis Connect pharmacy system, Pyxis Supplystation, Pyxis Scrubstation and Pyxis CII Safe networked systems.Hardware worked with included: x86 PC based computers; touch screens (Elotouch and CardinalHealth); Bio-ID (fingerprint) scanners; Pyxis Medstation automated, secure medication dispensing stations (including PyxiBus based automation systems); laser and thermal printers (HP, Brother and CardinalHealth printers); document scanners (Brother); barcode scanners; integrated and stand-alone UPS devices.Software worked with included: Windows 2000, Windows XP, Windows NT, Windows Server 2000, Windows Server 2003, Norton/Symantec Antivirus, PCAnywhere, SQL, Windows Server Update Services and various proprietary applications. Performing these duties in a hospital/medical research center/clean room environment. This position was usually 8-12 hours a day, in addition to 24x7 on call. Show less

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  Aerotek

  Jan 2009 - Jan 2009

  Tier 2 Technical Support

  Client: AT&T Internet ServicesTroubleshooting DSL connection issues for customers, field technicians and other internal departments. Remote configuring routers and DSL modems. Troubleshooting issues with TCP/IP addressing and network routing.Troubleshooting email server and email service related issues. Troubleshooting Windows 2000, XP, Vista and Mac OS X issues.Diagnosing latency and bandwidth issues. Troubleshooting firewall and security software issues. Remotely logging into users' computers to repair software or configuration issues. Resetting user passwords. Show less

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  ENT Networks Inc.

  Jan 2011 - Jan 2014

  Information Technology Technician II

  Client: San Lorenzo Unified School District.Diagnosing and repairing laptops, netbooks and desktops. Upgrading laptops, netbooks and desktops, with RAM, hard drives, video cards and sound cards.Installation and configuration of network printers. Creating Windows XP and Windows 7 images for deployment, via Ghost and MDT. Identifying and locating drivers for unknown devices in Windows. Custom installation and configuration of software. Microsoft Windows Server share rights management. Installation of audio editing hardware and software. Installation and support of voice recognition software. Writing and customizing Visual Basic Scripts.Creating Group Policy Objects (GPO's) to control and customize user experience on domain computers. Setting up and customizing redirected folders. Using Active Directory to organize and control domain computers. Using Active Directory to modify user accounts as needed. Backing up user data. Creating custom network cabling. Computer and audio/video (A/V) technology consulting. Installation and configuration of touchscreen monitors, touchscreen overlays and Smartboards. Supporting Google Apps For Education (GAFE). Using Google Admin Console and Chrome Enterprise Enrollment for device management. Restoring (wiping) Google Chromebooks to factory settings. Supporting NWEA and SBAC testing. Installation and support Aeries CS, Tracks, SynchronEyes, MealTime and various Adobe Production Suites. Troubleshooting LAN and WAN connectivity, data streaming, DHCP resolution, Cisco NAC, server connectivity, Cisco VOIP, VLAN, wireless and network printing issues.Troubleshooting and repairing Cat5/Cat5e network wiring, patch panels and jacks. Installation, troubleshooting and repairing servers, Cisco switches, wireless access points, laser printers, UPS units, Cat5/Cat5e network infrastructure.Data Recovery from failing hard drives. Show less

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  Princeton Information

  Jan 2015 - Jan 2015

  Associate System Engineer

  Client: Educational Testing ServiceTroubleshooting of various hardware, software and operating systems (including embedded systems).Diagnosing state-wide database interoperability and internet connectivity issues for the California Assessment of Student Performance and Progress – CAASPP (SBAC/Smarter Balanced testing), California Alternate Assessment (CAA), and affiliated online systems. Using Remedy for incident tracking purposes. Troubleshooting of user access right issues. Diagnosing issues with Cisco and Ruckus wireless networks. Diagnosing data irregularities and verified data propagation across multiple secured databases. Made sure that six million California students were able to access these systems, from whichever platform or network their particular school happen to use. Show less

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  Fullstack Academy

  Sept 2020 - Dec 2020

  Cyber Security Analyst Student

  -Good understanding of the OSI model, TCP/IP protocol (IP, ARP, ICMP, UDP, SMTP, FTP, DNS, HTTPS).-Security Tools: Nmap, Zenmap, Nessus, Openvas, Splunk, Metasploit, Theharvester, Burp suite, sqlmap, Wireshark, tcpdump, Hydra, etc.-Systems Administration: Windows and Linux administration.-Systems Security: Group Policy Object, System hardening, and Change Management.-Network Security: Firewalls, IDS/IPS, and routing protocols.-Operational Security: Access control, password policy, and physical security.-Knowledgeable with OWASP top 10 vulnerabilities.-Scripting Skills: Some experience with Bash and Batch Scripting.-Knowledgeable with Application Security: Buffer overflow, command injection, SQLi, XSS, and XSRF.-Knowledgeable with Cryptography- Symmetric and Asymmetric encryption, PKI.-Strategy and Analysis- Threat identification, research and mitigation, and cyber strategy.-Governance, Risk, and Compliance- Security, business, and disaster plans and policies. Show less