Peter Dosa

Experience

• 

  Ministry of Defence, Hungary

  Jun 2000 - Jul 2002

  Software Developer, Development Lead

  • Reverse-engineering the software of a security and access control system, documentation• SW design and implementation of new features• Technical customer support

• 

  Nokia

  Jul 2002 - May 2006

  Software Verification Engineer

  • Conducted software verification for Circuit Switched Mobile Core.• Served as a Subject Matter Expert in specific areas of Mobile Core Statistics.

• 

  Ericsson

  May 2006 - now

  • Head of Global Problem Management: formulating strategy and overseeing operations.• Established the global Problem Management function from the ground up, including recruitment, process development, and tool implementation.• Designed global targets and OPIs/OKRs for Problem Management and specified reporting mechanisms.• Monitored and reported on the performance of the Problem Management function.• Collaborated closely with Market Areas (MAs) to ensure alignment and efficiency.• Managed internal and external communications for the Problem Management function.• Played a key role in introducing the Omni-Network Channel’s/CSP’s Alerts and Notifications feature.• Planned and controlled the global Problem Management budget, including allocations to Product Development Unit (PDU) Problem Management Drivers.• Led a diverse team spanning all Market Areas, several Solution Areas/domains, and Business Areas to achieve common goals. Show less • Managed Customer Project Managers, Solution Architects, and Integration Engineers (~30 employees).• Oversaw resourcing for CSI service delivery for RWCE and partially for 1st and 2nd line CS delivery.• Conducted resource dimensioning for OSS for RWCE, coordinating with Customer Unit Line Managers and CPMs.• Held cost center responsibility for two teams and led OPEX reduction programs at the Hungarian RWCE Operations site.• Assessed over 100 engineers globally for the GIAP program, identifying and nurturing talent.• Built and led teams, fostering motivation and high performance among employees. Show less

  • Head of Global Problem Management

    Apr 2015 - now

  • Manager, Services Delivery (Project Management Office, and Network Management)

    May 2011 - Mar 2015

  • Team Leader, Services Delivery (MPS/LBS)

    May 2008 - May 2011

  • System Integration Consultant, Solution Architect (MPS/LBS)

    May 2006 - Apr 2008
• 

  Asod apartments

  Sept 2018 - now

  Owner, Chief Executive Officer