Donald Devoe

Experience

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  Junior Achievement of Nova Scotia

  Jan 2004 - Apr 2004

  Program Assistant

  While on a four month work term for University I was employed as an Program Assistant.• Participated in the closing ceremonies presentation at the Junior Achievement Atlantic Conference• Presented the Economics of Staying in School program to students• Wrote an article about Junior Achievement participants that was printed in the local newspaper• Updated and maintained volunteer database• Created a filing system for various program materials

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  AOL Halifax

  Sept 2005 - Dec 2005

  Reporting Analyst Intern

  While on a four month work term for University I was employed as an analyst for the AOL Call Alert product.• Updated and maintained time sensitive weekly and monthly reports• Analyzed weekly and monthly reports for trends and anomalies• Performed database queries and exported data

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  Centre for Management Informatics

  May 2006 - Mar 2007

  Research Assistant

  • Processed participants in various research studies• Maintained Faculty of Management Directory database• Created various surveys using the Perseus program• Coded screen capture video using the Morae program• Created poster presentation for the Bay of Fundy Ecosystem Partnership project• Completed various research assignments

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  Blue Ocean Contact Centers

  May 2007 - Sept 2009

  Customer Service Agent

  HIGHLIGHTSProvided superior customer service via traditional (phone/fax/mail) and digital (email/chat/social media) channels. Generated sales and loyalty for company clients by stimulating customer interest in client products.OVERVIEW• Obtained certification as a Reservations Sales Agent via the Canadian Tourism Human Resource Council / emerit Tourism Training program.• Acted as the team leader on client’s social media customer service team.• Provided training to new agents on proprietary reservation systems.• Handled escalated customer complaints in a calm and professional manner. Show less

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  Blue Ocean Contact Centers

  Feb 2010 - Sept 2010

  Customer Service Agent

  HIGHLIGHTSProvided superior customer service via traditional (phone/fax/mail) and digital (email/chat/social media) channels. Generated sales and loyalty for company clients by stimulating customer interest in client products.OVERVIEW• Obtained certification as a Reservations Sales Agent via the Canadian Tourism Human Resource Council / emerit Tourism Training program.• Acted as the team leader on client’s social media customer service team.• Provided training to new agents on proprietary reservation systems.• Handled escalated customer complaints in a calm and professional manner.Note: I returned to this position after returning home to Canada from a European tour. Show less

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  Colour

  Mar 2010 - Sept 2010

  Volunteer

  HIGHLIGHTSAssisted with organization of prizes for an international tourism event and created a contest ballot tracking system for the event.OVERVIEW• Monitored client presence on Social Media using Radian6. • Engaged with public via Social Media platforms to build a positive brand image and loyalty. • Proofread various print advertisements for errors.• Created various reports as requested.

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  MGImedia Communications Inc.

  Sept 2010 - Sept 2012

  Communications Coordinator

  HIGHLIGHTSSuccessfully implemented and managed a social media strategy for an iPhone game developer client that sold more games in four months than the client sold in the previous two years.Revamped bookkeeping and records management system to provide more accurate financial data.OVERVIEW• Developed and implemented Social Media strategies for clients including community management via social media platforms (Twitter, Facebook, YouTube, etc.), monitoring, and reporting. • Performed in-depth analysis of social media metrics using various analytic tools such as Radian6 and Google Analytics.• Assisted with usability studies and strategic development work.• Researched and created content for company blog and social media accounts. • Assisted with video production work.• Provided full executive office assistance for MGImedia President including project management and coordination. • Processed bi-monthly payroll, tax remittance, and accounts payable/receivable. Show less

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  BMO Financial Group

  Mar 2013 - Apr 2018

  Financial Services Manager

  - Built strong relationships with customers and confidently helped customers meet their financial needs.- Applied sales principles & techniques to maximize revenue. - Identified sales opportunities & referred likely clients to internal and external partners for other new business. - Ensured customers experienced a professional and courteous branch visit.

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  ATB Financial

  Apr 2018 - now

  Relationship Manager

  Build relationships with new and existing customers (both personal and business) by having conversations to fully understand their needs and turning the complex world of banking into brilliantly simple solutions to achieve their dreams.