Anthea Taljaard

Experience

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  Siemens

  Apr 2000 - Apr 2004

  Manager: Group Strategy and Energy and Industry Plant Manager

  Service Manager: Plant Maintenance Commercial Service Manager for Energy and Industry Profit and loss responsibility - R78 million, staff complement of 30 people.  Business development of the Plant Maintenance business across South Africa. Strategic planning, marketing, operational rollout, HR and commercial processes.  Key clients included BMW, Anglo Platinum, and De Beers.Manager Group Strategy - Energy and IndustryResponsibility for the Group Strategy portfolio, reporting to the Corporate Director  Management of the strategic planning and implementation process across the Siemens Ltd business units,  Translation of marketing research and new product launches into marketing action plans,  Provision of competitor, business intelligence, environmental, economic, social and technological trend tracking, Formulation of operational business strategies and the oversight of the subsequent rollout and implementation process.  Measurement through the balanced scorecard.  Recruitment and supervision of relevant staff,  Strategic implementations, BU restructuring and change management responsibility,  Strategic focus on e-business initiatives, specifically online procurement. Projects included: E&I Service - A turnaround and profit improvement project for E&I which restructured business processes and channels to market, developed service business and improved profitability and cash flow. R100 million entity SMP's - The development, rollout and implementation to all senior management of an annual electronic strategic marketing planning tool, which consolidated the market and business development data  E-business project - R40 million - shifted 25% of all purchases to an electronic platform in one year.  Annual portfolio analysis of the Siemens Group over 5 years with emphasis on the impact of acquisitions, mergers and divestures on overall positioning, financial strength and competitiveness. Redesign of the Power Automation unit Show less

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  Discovery Limited

  May 2004 - Nov 2005

  Divisional Manager Service Quality : Process Management and Improvement. Contact Centre Management

  Senior Service Quality Manager across Discovery Health. I was responsible for the quality of service interactions across the 7 national call centre teams, claims processing and Health Partners environments. Implementation of Six Sigma philosophy and standards• Service improvements through business process engineering where processes were taken to system driven online processing, rather than back office admin. • Service quality improvements included redesigning call centres, shortening workflow, easing system usability as well as training around the business and technical changes. • Responsible for the quality audits, as well as call evaluation and training improvement programs.• Systems utilised were Avaya, Datavoice, and Balance. Workflow was done in Visio.• Worked in a consulting environment, project driven with multiple stakeholders. Discovery Health is a matrix structure, with shared service specialists servicing each operational area, within centralised systems.• Divisional Manager Service Quality - direct reporting line of three staff, and dotted line to 14 Quality Assessors nationally. The service quality budget was R4 million. Show less

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  Siemens Agent - Contact Solutions

  Dec 2005 - Jan 2011

  I provided Consulting Services on Siemens and Touchstar Contact Centre Operations, and hosted a 45 man Hosted Call Centre on site) with experience in Financial Services, Parastatal and Retail Industries.Some of our clients included Hollard Life, The Road Accident Fund and Siemens. My core skills lie in the business process design, the Contact Centre system design, the day-to-day operation of the enterprise and the management of the quality process. I am experienced in inbound, outbound, email and web based systems. Technologies we sold were Siemens and TouchStar however we have experience in integrations to various databases. Show less I managed a multimedia contact centre for SEN Communications built on an integrated CRM platform. Full operational and budget responsibility- staff complement of 35 people. I managed the consulting and design teams on Siemens Contact Centre applications using Agile and Enterprise software including voice, outbound calls, email and web collaboration functionality on HiPath PABX's.I consulted in the Mining, Petrochemicals, Financial Services, and Health sectors. Clients are complex, matrix organisations usually with shared services, and included ABSA, Nedbank, Daimler Chrysler, Tracker, Pioneer Foods, ADT Security, Sasol, Siemens Automation and Drives, Eskom Pension Fund, Vodacom and Telkom. Consulting Target of a R120 million per annum, team of 35 staff. KPI"S include. Full management of staff  Manage multimedia contact centre of 35000 contacts a month - full operational responsibility, including hosted services for Key clients. Consult externally to Focus Accounts  Consult around the current business processes and value chain, this includes process mapping redesign and workflow optimisation.  Develop the business case/ and or solutions to the relevant stakeholders. Oversee design of the contact centres using the available media, inbound, outbound, email and web. Program the ACD administrator for the PABX, Procenter and XMU+. Oversee installation, commissioning teams for the testing of the applications on site. Oversee pre & post installation training to management and staff  Assist with internal staff cross skilling, new recruits and training. Consulting on legal, compliance & training issues. Consult on workforce management.  Manage change management initiatives, & communications. Provide reporting, recommendations & presentations to Senior Management/Executive Board.  Prepare Customer Conference presentations including technology demonstrations. Design training material and handbooks for Training Academy to ISO guidelines. Show less

  • Managing Director : Strategic Leadership, Contact Centre Technology, People Management

    Apr 2008 - Jan 2011

  • CRM & Focus Group Manager : Contact Centre Technology, Business Architect, Process Improvement

    Dec 2005 - Apr 2008
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  Cashkows.com

  May 2012 - Mar 2015

  Business Process Design and Online Marketing Specialist | Process Improvement, Customer experience

  Specialist: Business Process Design and Management• I designed Cashkows.com’s (a financial services company specializing in financial emigration), client facing and back end support business processes, for the emigration and financial services departments.• I oversaw the website Interface to back office systems.• I supervised and Implemented change management across the company.• I was responsible for the quality of user testing and acceptance.• I was responsible for the quality of training provided to users; internal staff, external suppliers and clients abroad.• I oversaw the implementation of the design internally, and managed ad hoc change requests, plus snags. • I introduced the use of digital signatures for the financial intermediaries and created the PDF documentation. Online Marketing Specialist• I was responsible to develop and manage Cashkows.com’s social media and online marketing presence for Australia, New Zealand, and the United Kingdom, as well as manage the client service portals. Facebook, Twitter, Google plus and Linked In. • I designed and updated the content on the Cashkows.com website.• Strategic management of the Cashkows brand online and social media presence.I managed SEO and drove traffic to website using Google, internal lead management systems and above the line advertising in the four countries. Show less

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  Colleges of Excellence Saudi Arabia - The Oxford Partnership

  Jan 2016 - Aug 2016

  Lecturer: Business Studies | Curriculum Delivery, Training

  Vocational Curriculum design and development for the Associate Diploma in Business, and Diploma in Small Business Management. I received recognition from the COE for creating a Best Practice Curriculum Model for Vocational Business.Teaching Vocational Business Studies to young Saudi women Creation of small business incubator projects for Workshop and Work Based Experience assessments. (Advertising, Events Management, Recycling and Home Design).Assessor of student assignments using Saudi Skills Standards Learner Assessment program. Teaching the Forskills English program with assessment, distance travelled and development goals. (Administrator).IT Administrator for Forskills, and Cambridge PET Exam software.Assessor for Foundation, Ass Diploma and Diploma in Small Business ManagementTeacher for Cambridge PET.Test Sitting Administrator (TSA) for Cambridge PET exams. Show less

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  Colleges of Excellence Saudi Arabia

  Sept 2016 - Aug 2017

  HOD: Business Studies | Curriculum Delivery and Management, Leadership, Reporting

  Management of the Business Studies Department• To oversee the smooth running of the department, ensuring consistent provision of the vocational curriculum across all teaching groups.• To manage and motivate all departmental staff, to enable pupils to receive an education in a positive, encouraging and effective working environment.• To hold regular department meetings in order to set standards, and monitor progress against targets and to provide relevant information to the department in a timely manner.• To ensure the development of the business subjects, to keep up to date with changes in the curriculum, and to encourage a wide range of activities to support business studies in the College.• To line manage members of the department and through PMR, to foster development of individuals and of the department.• To ensure the current examination syllabus is taught in its entirety and to keep up to date with changes.• To manage assessment quality, on online technology applications and ensure standardisation of assessment across the curriculum.• To ensure examinations are effected to high standards.• To provide teaching using smart technology within the curriculum.• To provide mentoring to students where required.Vocational Curriculum design and development for the Associate Diploma in Business, and Diploma in Small Business Management.Assessor and Verifier Show less

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  Lincoln College

  Feb 2018 - Jun 2020

  Contribute to leading and developing teams of Academic Managers to develop and deliver high quality, appropriate team leadership, ensure high quality learning and assessment and maximise opportunities for students to achieve the highest standards and secure employment.Work with the Senior Management Team to prepare annual operational plans and contribute to longer term strategic plans to deliver the college’s mission and goals.Set and monitor standards of performance for curriculum delivery, preferred teaching and learning methodologies and assessment tools.Contribute to furthering a consistent cluster wide approach to delivery of curriculum, including the development and sharing of resources and ideas across the colleges.Manage the quality improvements processes including lesson observations, learning walks and mentoring activities.Actively encourage and support the implementation of the college campaigns.Contribute to the College Self-Assessment and Improvement planning and implementation process.Champion the development of new technologies and innovative classroom activities that enhance teaching and learning.Responsibility for the security of data within the scope of the role and prepare reports for internal and external stakeholders.Liaise with the Student Services Manager and team with regard to student attendance and interventions.Take an active role in interdepartmental communication and collaboration to contribute to smooth operations.Co-ordinate the development of relevant programmes ensuring they are congruent with the college’s mission and goals and corporate objectives. Ensure all courses have appropriate and challenging targets for improvement, plans that deliver improved cost efficiency and high success rates.Work with the Senior Management Team to ensure that effective curriculum planning is undertaken in order to maximise student success and staff performance.Prepare reports as required for Senior Management Team. Show less

  • HOD: Vocational Training | Curriculum Management, People Management, Process Improvement.

    Aug 2018 - Jun 2020

  • Academic Program Manager | Curriculum Delivery, Leadership

    Feb 2018 - Aug 2018
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  SaltSpray Design

  Jun 2020 - now

  Business Owner / Designer

  Key Responsibilities:1. Leadership and Management:- Develop and implement the overall vision and strategic direction for the design studio and art gallery.- Provide guidance to artists/designers, motivating them to reach their full potential.- Foster a collaborative and inclusive work environment that encourages artistic growth and creativity.2. Operations and Business Development:Oversee all aspects of daily operationsMonitor financial performance and implement strategies to drive revenue growth.- Cultivate relationships with potential clients and collaborators.- Develop and execute marketing strategies to promote the studio's services and attract new clientele.3. Client Relations:Build and maintain strong relationships with clientsCollaborate with clients to develop design concepts, and oversee the execution of projects to ensure high-quality deliverables.4. Artistic Direction and Curation:- Stay up-to-date with industry trends and developments- Provide artistic direction ensuring the production of innovative and visually appealing designs.- Oversee the curation of displays and website images, ensuring an engaging experience for visitors.5. Website and Social Media Management:Design and maintain a visually appealing and user-friendly website for Eastern Shores Gallery and Salt Spray Studio,Manage and update content regularlyImplement effective SEO strategiesDevelop and execute social media strategies across various platforms to enhance brand awareness and engage with our target audience.- Create compelling and visually appealing content for social media channels, including graphics, videos, and blog posts.- Monitor and analyze social media performance, utilizing analytics tools to identify trends, measure effectiveness, and make improvements.- Respond to comments, and messages on social media platforms in a timely and professional manner.- Create digital assets for online promotions, and social media campaigns. Show less