Tebogo Sepeng

Experience

• 

  Casta Diva Boutique Hotel

  Jan 2014 - Jan 2014

  Front of House Assistant

  Setting tables and organizing the dining area. Signing and receiving grocery deliveries. Processing bookings through the telephone, emails and travel agency websites. Checking guests in and out. Daily room check (adherence to quality standard). Serving guests in the dining area. Maintaining professional image and excellent customer service.

• 

  Zerobase Consulting and Projects

  Jan 2015 - Jan 2018

  Events Coordinator

  Planning and coordination of events - selecting venue/site, adhering to given budget, arranging onsite vendors and to ensure satisfaction for the scheduled event.

• 

  NetFlorist

  Jan 2015 - Jan 2015

  Front Desk Assistant

  Responding to call centre enquiries while providing sufficient support to the team. Processing payments, refunds and cancelation of orders. Updating customer information on the system. Tracking international orders for delivery update. Sending orders to international florists for execution and delivery to customers. Quality checks on products before dispatching for delivery.

• 

  RAM Hand to Hand Couriers

  Jan 2018 - now

  Organizing and directing staff for day-to-day operations of the department. Responsible for assessing their work and giving them feedback to maximize performance. Evaluation and management of quality on customer service (outbound call center). Monitoring operations to ensure every customer receives a consistently positive experience. Providing sufficient support to drivers for both deliveries and collections. Monitoring drivers to enhance productivity. Validating non-deliveries – communicating with clients/customers via telephone/email to make delivery arrangements. Handling customer queries and complaints. Proving assistance and service information to customers. Processing collections and updating delivery information on the system.

  • Operations Manager

    Jan 2023 - now

  • Courier Support Supervisor

    Jan 2022 - Jan 2023

  • Courier Support Quality Controller

    Jan 2019 - Jan 2022

  • Courier Support Agent (Outbound)

    Jan 2019 - Jan 2019

  • CSD Agent (Inbound)

    Jan 2018 - Jan 2019