Amber Young

Amber Young

Followers of Amber Young140 followers
location of Amber YoungWaterloo, Iowa, United States

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  • Timeline

  • About me

    Resolution Specialist

  • Education

    • George Washington Highschool, Cedar Rapids Iowa

      1995 - 1999
    • University of Northern Iowa

      2000 - 2001
      English
    • Kirkwood Community College

      2002 - 2003
      Floral Careers

      Activities and Societies: Presented at our annual Floral Show

  • Experience

    • Grainger

      Apr 2004 - now

      Multi faceted role that focuses:*uncovering the root problem of poor customer experiences* making trends visible to leaders as multiple levels* providing insight and recommendations to leaders and business partners to drive positive change and improve the customer (and team member) experienceOther tasks include:* Deck creation and presentation (including graph visuals and succinct story telling of the data)* Visual story telling creation (such as customer journey maps and one pagers that provide tips and tricks for improvement)* Meeting and collaborating with leaders and business partners around shared goals* Assisting with customer service related social media response Show less * Designed learning materials, including Power Point Presentations, Binders, Job Aids, and Standard Work.* Effectively communicate and implement various training programs for the company via person to person and virtual training sessions. This included New Hire classes, continuing education courses and deploying classes for new programs* Communicate trends found during training, as well as through call monitoring back to leaders and the team for process improvements* Cross functional and cross location work Show less

      • Resolution Specialist

        Jan 2017 - now
      • Training Specialist

        Apr 2014 - Dec 2016
      • Customer Experience Coach

        Aug 2013 - Mar 2014
      • Specialty Services Team

        Mar 2008 - Aug 2013
      • Customer Service Representative

        Apr 2004 - Feb 2008
  • Licenses & Certifications

    • Floral Careers

  • Volunteer Experience

    • Tiger Cub dean leader for Boy Scouts of America

      Issued by Boy Scouts of America
      Boy Scouts of AmericaAssociated with Amber Young