Amber Young

Experience

• 

  Grainger

  Apr 2004 - now

  Multi faceted role that focuses:*uncovering the root problem of poor customer experiences* making trends visible to leaders as multiple levels* providing insight and recommendations to leaders and business partners to drive positive change and improve the customer (and team member) experienceOther tasks include:* Deck creation and presentation (including graph visuals and succinct story telling of the data)* Visual story telling creation (such as customer journey maps and one pagers that provide tips and tricks for improvement)* Meeting and collaborating with leaders and business partners around shared goals* Assisting with customer service related social media response Show less * Designed learning materials, including Power Point Presentations, Binders, Job Aids, and Standard Work.* Effectively communicate and implement various training programs for the company via person to person and virtual training sessions. This included New Hire classes, continuing education courses and deploying classes for new programs* Communicate trends found during training, as well as through call monitoring back to leaders and the team for process improvements* Cross functional and cross location work Show less

  • Resolution Specialist

    Jan 2017 - now

  • Training Specialist

    Apr 2014 - Dec 2016

  • Customer Experience Coach

    Aug 2013 - Mar 2014

  • Specialty Services Team

    Mar 2008 - Aug 2013

  • Customer Service Representative

    Apr 2004 - Feb 2008