Chris Loes

Experience

• 

  Time Warner Cable

  Apr 2002 - Apr 2016

  Troubleshoot all aspects of the digital video network and administer the UNIX/Linux platforms associated with the Digital Broadband Delivery System, Enterprise wide.Troubleshoot issues with the backoffice software and OS for a number of VOD servers and other vendors servers, Enterprise wide.Communicate with various network personnel, vendors and others, in order to resolve and troubleshoot technical problems related to the DBDS and related networks across the TWC footprint.Work on Remedy tickets between calls to resolve non impacting issues.Other duties that were performed on a local level as the Interactive Broadband Specialist. Show less Troubleshoot all aspects of the digital video network and administer the UNIX/Linux platforms associated with the Digital Broadband Delivery System, Enterprise wide.Troubleshoot issues with the backoffice software and OS for a number of VOD servers and other vendors servers, Enterprise wide.Communicate with various network personnel, vendors and others, in order to resolve and troubleshoot technical problems related to the DBDS and related networks across the TWC footprint.Work on Remedy tickets between calls to resolve non impacting issues.Other duties that were performed on a local level as the Interactive Broadband Specialist. Show less Manage multiple Digital (DNCS) and VOD database servers.Manage Advanced Services such as Video, VoD, Startover, Switched Digital Video.RF management and MPEG transfer communications.Support & Provision MDN/ODN resapp configurations & OS deploymentOpen Cable platform operation and design.Back-office VOD integrity operating on Tandberg/Openstream and Mystro(TWC) system.Software deployment and new video technologies.System upgrades and platform integrity. Show less

  • Systems Engineer 2

    Aug 2014 - Apr 2016

  • Systems Engineer 1

    Jan 2014 - Aug 2014

  • Interactive Broadband Spc

    Dec 2005 - Jan 2014

  • Home Networking Coordinator

    Mar 2004 - Dec 2005

  • Customer Service Technician

    Apr 2002 - Mar 2004
• 

  FTK Manufacturing, LLC

  Jul 2011 - Dec 2015

  Owner/Partner

  We were a small manufacturing firm that sub-contracted metal work from larger operations. My focus was to run the business side of things (Accounts payable/receivable, website, shop schedule, material orders, material pick up, tooling, delivery of goods, etc.) While my partner was the machinist.

• 

  Charter Communications

  May 2016 - now

  • Provide Leadership for the team that supports and maintains the Switched Digital Video and Linear Edge platforms for the entire Charter footprint. • Leading and coaching a team of highly skilled engineers to achieve goals in overall outages, MTTR, limiting self-inflicted incidents, preventing future impacting events.• Drive the business to launch services and deliver projects on time.• Maintaining stability, performance, and reliability for all SDV and Linear Edge products. • Prioritize and resolve events while maintaining a set of yearly goals, driving ownership and ensuring root cause analysis is performed.• Direct vendors, as necessary for analysis and permanent problem resolution. • Manage multiple projects and priorities simultaneously to meet deadlines. • Communicate professionally in a fast-paced setting while performing excellent internal/external customer service skills with an ability to maintain a high level of customer satisfaction. • Perform quick response to system outages and impairments to effectively mitigate impact. while striving to meet MTTR goals set by executive team. • Timely reporting of information on projects and activities and be able to produce clear and concise written analysis and reports, via email or through the use of the JIRA platform.• Possess skills to motivate individuals to perform at high levels and achieve desired results. • Perform critical and analytical thinking. • Maintain problem ownership and accountability. Show less • Provide Leadership for the team that supports and maintains the Interactive Video platform for the entire Charter footprint. • Leading and coaching a team of highly skilled managers and principal engineers to achieve goals in overall outages, MTTR, and limiting self-inflicted incidents.• Maintaining stability, performance, and reliability for all Interactive Video products, to include: Vaults, Streamers, Storage, CDNa, eCMS, BackOffice Management, Switched Digital Video and Distributed Access Architecture (DAA). • Prioritize and resolve events while maintaining a set of yearly goals, driving ownership and ensuring root cause analysis is performed to direct vendors as necessary for analysis and permanent problem resolution. • Manage multiple projects and priorities simultaneously to meet deadlines. • Communicate professionally in a fast-paced setting while performing excellent internal/external customer service skills with an ability to maintain a high level of customer satisfaction. • Perform quick response to system outages and impairments to effectively mitigate impact. while striving to meet MTTR goals set by executive team. • Timely reporting of information on projects and activities and be able to produce clear and concise written analysis and reports, via email or through the use of the JIRA platform.• Possess skills to motivate individuals to perform at high levels and achieve desired results. • Perform critical and analytical thinking. • Maintain problem ownership and accountability for all of interactive video. Show less Provide Leadership for the team that performs advanced video engineering escalation support for all of Charter Communications National Video footprint Leading and coaching a team of highly skilled engineers to achieve goals in overall outages, MTTR, and limiting self-inflicted incidents.Maintaining stability, performance, and reliability for all video products, to include: Broadcast Video, Switched-Digital Video, BackOffice Management, Conditional Access, Streaming Video App, and Video Distribution. Prioritize and resolve events while maintaining a set yearly MTTR goal, ensuring proper Root Cause Analysis is performed to direct vendors as necessary for analysis and permanent problem resolution. Manage multiple projects and priorities simultaneously to meet deadlines. Communicate professionally in a fast-paced setting while performing excellent internal/external customer service skills with an ability to maintain a high level of customer satisfaction. Perform quick response to system outages and impairments to effectively mitigate impact. while striving to meet MTTR goals set by executive team. Timely reporting of information on projects and activities and be able to produce clear and concise written analysis and reports. Possess skills to implement, maintain, and upgrade various applications and the servers they reside on. Perform critical and analytical thinking. Maintain problem ownership and accountability Show less Troubleshoot all aspects of the digital video network and administer the UNIX/Linux platforms associated with the Digital Broadband Delivery System, Enterprise wide.Troubleshoot issues with the backoffice software and OS for a number of VOD servers and other vendors servers, Enterprise wide.Communicate and coordinate with various network personnel, vendors and others, in order to resolve and troubleshoot technical problems related to the DBDS and related networks across the TWC footprint.Work on Remedy tickets between calls to resolve non impacting issues.Use Splunk to assist in troubleshooting.Assist other engineers on issues upon requestedLead a team of up to 20 engineers on a daily basis, delegating tasks, training, and assisting in mitigating high visibility outages across the footprint.Other duties that were performed on a local level as the Interactive Broadband Specialist. Show less

  • Senior Manager - Core Video Operations -Switched Digital Video and Linear Edge

    Mar 2023 - now

  • Senior Manager of VOD/SDV Operations

    Jun 2022 - Mar 2023

  • Manager - VOD Operations

    May 2021 - Jun 2022

  • Manager - Video Support

    Jun 2018 - May 2021

  • System Engineer III

    May 2016 - Jun 2018