Stephanie Gibbs

Experience

• 

  US Army

  Mar 2004 - Sept 2008

  Military Police
• 

  Information Innovator, Inc

  May 2010 - Apr 2011

  Tier 2 Level II Technician/ Trainer/RA Trainer/Back up shift lead

  Provide prompt and courteous customer service Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support Experience with Active DirectoryExperience with Directory Resource Administration (DRA) (Active Directory Plugin) Create, modify, move and assign mailboxes Create, modify, move, delete and restore distribution lists Provide hardware and software application upgrades and enhancements to end-user workstations and laptops, configure user profiles and permissionsConfigure, install and update hardware and software for all workstationsInstallation and configuration of third-party tools including antivirus software (NAV), backup and systems management softwareRemotely install TCNO patches manuallyExperience Remedy trouble ticketing Provide user orientation on desktop hardware and software Technical troubleshooting in hardware and software Microsoft Office/Windows XP/Vista Pro operating systems knowledgeProvide remote assistance and troubleshooting for users in Outlook 2007 Experience adding software patches and vendor supplied service packsCoaches and provides standard operating procedures (SOP) and additional technical assistanceRemote diagnostics and troubleshooting client workstations Install and troubleshoot VPN issues Experience with Windows Server 2003, XP and MS; Diagnose, identify, isolate and analyze problems utilizing historical database recordsMaintain passwords, data integrity and file system security for the environments Track assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair and disposal Active member of the training/planning cellDeveloped training slide shows and power point presentationsExperienced in Microsoft Management ConsoleWindows Administrator Automatic Call Distribution Auditor and Time ManagerEnter commands and observe system functioning to verify correct operations and detect errors Show less

• 

  International Paper

  Jun 2011 - May 2012

  Tier III IT Support/LAN Analyst /Administrator

  •Install and maintain hardware and software products•Install and maintain software such as Attachmate Reflections, SAP, Prophecy, PI, ect. •Interface with venders such as Intechra, Microsoft ect.•Set up LAN’s•Maintain and troubleshoot LAN and WAN area connections•Build Images•Respond to Trouble Tickets. •Regional Telecommunications support for International Paper•Order new supplies•Assist in server maintenance•Server Maintenance•Maintain LAN Infrastructure •Worked in Active Directory(AD) and AD plug in (DRA) with Elevated Privileges •Regional Telecommunications systems Specialist•Administer Phone Switch•Troubleshoot Phone and Data Lines•Manually pushing TCNO patches•Java and ActiveX troubleshooting and instillation•Troubleshoot and install various software to include: Citrix, IMT Viewer, NAV, SAV, Office Communicator , ect •Troubleshoot and update SAV AV definitionsIndependent (Windows 98, Windows NT, XP)•Removing Viruses and spyware from PCs•Installing device drivers•Windows Server 2003 Admin•Windows Server 2008 R2 Admin•Windows XP/Vista/7/NT •Both 32 and 64 Bit Versions•Windows Domain Controller•MSRA\ MSTSC•Windows Registry• Command Prompt \ MMC•Windows Security and Firewalls•Windows backup and restore•Event Logs\Viewer•Building Custom images using .WIM file structures•Copy images using Ghost32•Inject addional software and drivers to the images•Reimage corrupted PC’s •Manage Weekly and Monthly server backups •Replace and install system boards, memory cards, hard drives, and ROM drives on Dell Machines•All hardware support for multiple sites•Replace wall jacks•Punch down CAT5 and CAT6 cables•Troubleshoot and repair network wiring •Trace phone and network wires using tone generator Show less

• 

  T-TEK Material Handling Inc.

  Feb 2014 - Jun 2014

  Repair Parts/Electrical Design
• 

  United States Air Force

  Aug 2014 - Oct 2016

  Propriatary Systems Analyst of Advanced Science

  Providing Support for MISSION CRITICAL Applications of the United States Air Force with tools such as Oracle Application Express and Trivoli Access Manager.

• 

  IndraSoft, Inc.

  Jul 2015 - Mar 2021

  Program Manager / Systems Intergration Engineer

  Providing Program Management leadership for the electronic Freedom of Information Act electronic (eFOIA) software for the United States Air Force, as well as providing any Integration engineering consulting or requirements sought by the USAF.

• 

  Diversified Technical Services, Inc.

  Mar 2021 - now

  Program Manager