Jake Lister

Experience

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  US Air Force

  Aug 2006 - Dec 2012

  • Provided ongoing network support and maintenance across seven networks of three separate classifications. Addressed availability issues, overcame performance problems, and undertook tuning activities to ensure network performance met specific requirements. • Reported on overall network performance, updated system security plans on all platforms, and implemented policies, procedures, and standards. • Enforced network security procedures and performed software upgrades, antivirus updates, and bimonthly patch installations.• Conducted quarterly audits on servers and end-user equipment. Show less

  • Network Technician

    Aug 2009 - Dec 2012

  • Maintenance Control Lead

    Apr 2007 - Aug 2009

  • Electronics Systems Technician

    Aug 2006 - Apr 2007
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  Samsung Electronics

  Apr 2012 - Apr 2013

  Samsung Experience Consultant

  Responsible for retaining customers by demonstrating strong product knowledge for Samsung technology for a high-quality post-sale customer experience. Tracked inventory and drafted orders as needed. Assisted store employees in troubleshooting and issue resolution. Attended continuous training conferences to enhance personal product knowledge. Participated in weekly conference calls with the Area Sales Director to discuss products, performance, and strategy. Key Achievements:• Generated the highest sales rate in the North Houston district. • Drove customer success by organizing customer training classes and product demos. Show less

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  911 Data Recovery

  Apr 2013 - Apr 2014

  Director of Sales

  Performed weekly server backups for a 27-client portfolio. Expanded client base through networking and daily cold calls. Utilized and managed ticket-based enterprise workflow management systems and performed site surveys for new customers to address needs. Provided ongoing support, addressed issues, and reported on underlying problems. Served as a reliable go-to resource for technical support issues.Key Achievements:• Maximized business impact in a competitive environment by serving as a member of Conroe’s Chamber of Commerce in order to promote services. • Increased the client base and bridged critical technology gaps for aged users. • Elected as President of Business Networking International, Conroe Chapter. Show less

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  Protect Controls Inc

  Apr 2014 - Sept 2020

  Assistant Manager, Computer & Information Systems

  Provide subject matter expertise and IT support to facilitate end-user/customer usage of all computer and information systems. Analyze trends to identify process optimization opportunities for enhanced customer service. Respond to and resolve problems quickly. Create documentation, materials, and proactive solutions to help end-users continuously learn about their products. Key Achievements:• Selected to support all project lifecycle phases (from conception to implementation).• Successfully maintained standards on physical and virtual security across all corporate assets. • Uncovered cost-savings opportunities related to employee scheduling. • Spearheaded a virtual network upgrade project (Citrix) for 60 clients to facilitate a company-wide system upgrade. Efforts resulted in business continuity and limited downtime during the process. • Achieved and sustained a 98.7% network uptime rate through the monitoring and balance of the virtual server load. Show less

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  SEIDOR USA

  Sept 2020 - now

  I work helping small & medium sized businesses to automate business processes and streamline their businesses as an SAP Platinum Partner. I specialize in SAP Business One, SAP Business ByDesign, and SAP RISE S/4 HANA Public Cloud. Using the cloud, our organization helps transforms all size of businesses using the Cloud, giving them Fortune 50 technology but at a more affordable cost.Part of the digital transformation expertise I have allows businesses to utilize the hottest market technology available like Business Intelligence, Instant, Real-Time Analytics, Machine Learning, & AI so that your business can make critical decisions off of actual data.... that's accurate, too! Show less

  • Sales Executive

    Feb 2023 - now

  • Division Manager

    Sept 2020 - Mar 2023