Rajkumar R

Experience

• 

  Netcon Technologies

  May 2019 - Sept 2019

  System Engineer

  Started career as a system engineer in netcon

• 

  Nokia

  Sept 2019 - Nov 2020

  Network Engineer

  • Monitor and maintain the network infrastructure, including performance monitoring, issue identification and resolution, and routine maintenance tasks• Experience with ticketing systems, incident management processes, and change management procedures• Respond to network alerts and incidents, troubleshoot and resolve issues in collaboration with team members.• Communicate with stakeholders (engineers, customers, vendors), provide status updates, collaborate with other teams to resolve issues.• Continuously learn and improve by staying updated with latest network technologies, tools, and practices through training, certification, and professional development. Show less

• 

  Ericsson

  Nov 2020 - now

  • Excellent communication skills to interact with technical and non-technical stakeholders, including end-users, managers, and vendors.• Performance monitoring and optimisation techniques to ensure network availability and reliability.• Excellent problem-solving skills, including the ability to diagnose and resolve network issues quickly and efficiently.• Documentation skills to maintain accurate records of network operations, issues, and resolutions• Knowledge of telecommunication protocols and technologies, such as GSM, 3G, LTE and 5G.• Collaborated with an AWS consultant to automate certain use cases for real-time reporting to customers and assisted the Python developer in automating report generation by combining multiple tools. Show less • Experience with ticketing systems, incident management processes, and change management procedures• Analysing 3G network performance KPIs (Voice CSSR, DCR, HS Accessibility, HS Retainability, HS Throughput, SHO).• Following up with Field Engineers by providing them with work orders for critical incident sites and suggesting actions to be taken for issue resolution.• Collaborating with the Incident Management Team, BO RAN, and BO Transmission Team to resolve critical issues present at sites.• Identify and resolve RAN issues (coverage gaps, interference, capacity) through timely and effective troubleshooting. Show less

  • Data Analyst

    Aug 2023 - now

  • Associate Engineer - JS 3

    Jun 2022 - Aug 2023

  • Assistant Engineer - JS 2

    Nov 2020 - Nov 2022