Francois Coetzee

Experience

• 

  PDK - Karro Office Equipment

  Nov 1997 - Apr 2001

  Technician

  • IT and Office Automation Sale Representative• Satellite TV (DSTV) Installations• Sharp and Xerox Photocopier and Printer repairs• IT support and Repairs (Hardware, Software)

• 

  Xerox

  Apr 2001 - Aug 2018

  • Desktop Support (Hardware, Software)• Remote Desktop Support• PaperCut / Pcounter / Pharos etc. Print Server Installations• Print Server Installation and Maintenance• Xerox MPS (Managed Print Services)• Excellent knowledge of Cloud Solutions, IT infrastructure Services, Internet of Things and /or Security • Service and Repair of Mid Volume A4/A3 Multi-Functional Xerox Devices, Production Graphics Arts Xerox Devices and Graphics Arts Print Server Support (Fiery, Creo)• Assist and Support Junior technicians in field• Setup and Configuring of Print Drivers and Scanning• Loading and Upgrading of device Firmware• Vast amount of Mechanical and Voltmeter knowledge• Customer/End User Training

  • Senior Analyst

    Aug 2006 - Aug 2018

  • Senior Field Service Technician

    Apr 2001 - Aug 2006
• 

  Xerox Eastern Cape

  Jan 2008 - May 2023

  • Account Management of 30 Top Clients, some of my clients are• Structuring of Deals and Solution Selling (Managed Printing Solutions)• Top 30 Client Reviews• Project Management of Roll Outs (Device Installations, Print Software Installations, Training)• Customer Relationship and Service Management• Manage all operational requirements and SLA's with respective client/s• Develop and implement growth strategies within my key accounts• Negotiate contracts and SLA’s with clients • Identify product improvements or new solutions for clients by remaining current on industry trends, market activities and competitor offerings• Identify new business opportunities Show less

  • Senior Manager at Xerox Eastern Cape

    Jan 2014 - May 2023

  • Commercial Business Manager

    Jan 2008 - May 2023
• 

  Ricoh New Zealand Limited

  May 2023 - now

  • Central Region Service Operations Manager

    Nov 2023 - now

  • Service Delivery Manager - Central Region

    May 2023 - Nov 2023