Jasmin Larson

Experience

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  Torrid

  Feb 2015 - Nov 2016

  Keyholder

  -Cashier for sales and returns-Opening and closing store-Upselling products, sales and credit card sign ups-Learning new products and improvements to re-released products-Completing new store marketing-1 on 1 Appointments with customers to provide one of a kind experiences-Completing seasonal floor sets-Assisting with new store openings in the local area-Upkeep of the store floor and back room -Accept new shipments of products and implementing those products into current floor set-Arranging breaks for scheduled employees Show less

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  Modivcare

  Oct 2016 - Aug 2021

  Hard Skills: Workday, Avaya, Calabrio, Availity, Five9, Webex, MS Teams -Manage a department of 23 Operation Specialists working in several different markets within 7 HMO contracts. Ensuring all workflows, policies, trainings, and contractual obligations are met. Reviewing weekly, monthly, and quarter metrics on an agent and team level to pinpoint areas of opportunities, as well as areas where the team excels. - Schedule regular communications/meetings with contractual stakeholders and external partners on a weekly basis to uphold client satisfaction and promptly address any client requests or needs-Review daily, weekly, and monthly analytics for recurring reports, ensuring adherence to metrics aimed at preserving client retention.-Collaborate with Internal Teams to improve process efficiency and reduce redundancy.-Host Meetings regarding new updates, contract amendments, and/or trainings with call center management or BPO Partners.-Assist Project Management Team with implementations for new HMO contracts prior to launch and build rapport with Stakeholder Teams prior to launch. Show less

  • Exceptions Supervisor

    Oct 2018 - Aug 2021

  • Compliance Team Lead

    Jul 2017 - Oct 2018

  • Compliance Specialist

    Sept 2017 - Jul 2018

  • Customer Support Specialist

    Oct 2016 - Sept 2017
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  Afterpay

  Aug 2021 - Jul 2023

  North America Merchant Administration

  Hard Skills: Slack, Saleforce, Zendesk, AWSServed as the first point of contact for Afterpay US & CAN SMB accounts, providing clear and effective communication regarding any questions or working with internal teams such as Finance, Compliance, Marketing, etc to resolve merchant inquires. Provide product updates & training, present merchant opportunities, assist with increasing brand visibility and growth. Accomplishments: -Awarded Q1 2023 - Afterpay Top Performer -Proactively worked with Risk Team to mitigate Merchant Fraud resulting between $3000 - $7000+ per case and prevent future company loss. -Collaborated with API Team to assist an Enterprise Merchant with a high incoming dispute rate, resulting in automated process resolving 75-100+ disputes weekly and reducing manual workload. Show less

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  Cash App

  Jul 2023 - now

  ATO Risk Mitigation

  Hard Skills: Slack, Salesforce, AWS, Workday, Ultipro-Analyze fraud trends and identify process improvement opportunities for the Knowledge & Tooling Improvement Team's review.-Reviewing cases under REG-E Compliance & following internal guidelines, ensuring client account security and providing follow up communications regarding internal investigations, accurately documenting case findings.-Review all new guidelines and workflows for new products and features including Bitcoin, Afterpay & Square integrated products, etc. -Proactively identifying flags for future client risk, maintain up-to-date client contact information within Salesforce/CRM system, and accurately tracking data for Machine Learning. Show less