Kaila Morrow

Experience

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  Student Services Inc.

  May 2008 - May 2010

  Information Desk Manager

  Booked room reservations for student and faculty organizations on campus using Event Managing System (EMS) scheduling software.Performed administrative duties such as answering and transferring calls, sorting and delivering mail, creating end of shift reports for the building manager and following up on room reservations with university organizations.Communicated the services that the Student Memorial Center and Student Services Inc. offered to current and incoming students in a professional manner. Mostrar menos

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  Millersville University

  May 2008 - May 2009

  Orientation Leader

  Facilitated a group of 20-25 new incoming students through events, presentations and discussions to assist them in becoming acclimated with the university and continually serve as a resource to them throughout the year.Acquainted new students and their families with academic support services, educational opportunities, policies and procedures, and campus services and resources.Served as a role model to new students and represented Millersville University to them in a professional and enthusiastic manner. Mostrar menos

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  Heritage Hills Golf Resort

  May 2009 - Jan 2015

  Loxley's Server

  Create a positive and remarkable experience for every guest I encounter by being a great ambassador of customer service. Handle customer complaints by pinpointing a problem and working with management to create a solution for the issue.Educate guests on the "Legend Continues" charity program and encourage them to participate in the program.

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  Tierney

  Jan 2010 - May 2010

  Public Relations Intern

  Drafted press releases that were sent to media outlets throughout Pennsylvania. Drafted tweets about upcoming festivals and celebrations in Pennsylvania that were published to the PA tourism twitter account.Performed daily media monitoring by extensively researching local and national news websites for mentions of the client and the client’s competitors.

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  RecoupIT, inc.

  Jan 2012 - May 2012

  E-Commerce Specialist

  Provide customer support on various ecommerce marketplaces in an innovative, friendly and efficient manner, primarily through email, though some phone and online chat.Issue, maintain and reconcile customer returns database.Research and resolve customer issues.Create new product listings using Microsoft FrontPage and HTML. Maintain product listings regarding inventory, price changes, picture updates, description and promotions. Learn about the devices sold to assist customers with basic tech questions Mostrar menos

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  Country Meadows

  Feb 2013 - Mar 2015

  Administered resident medications and treatments as assigned, and complied with all state laws, regulations, policies and procedures in the medication process, including shift narcotic count. Observed the resident taking the medication, noted effects including any unexpected or adverse effects, and correctly documented the required information for each resident in the e-MAR computer system. Focused efforts on assisting residents with daily activities to support their personal hygiene, socialization, cognition, spiritual being and physical health.Encouraged independence, supported resident choice and preserved resident dignity through my professional manner and interactions.Interacted and communicated with resident and their family members in a manner that showed respect and promoted confidence in meeting their expectations.

  • Medication Associate

    Nov 2014 - Mar 2015

  • Personal Care Associate

    Feb 2013 - Mar 2015
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  Goodwin House Incorporated

  May 2016 - Mar 2017

  Registered Charge Nurse

  Provided quality patient care on a 17-bed skilled nursing and rehab unit. Supervised Certified Nursing Assistants, performed patient assessments, developed care plans, and coordinated with other disciplines including therapy, dietary, and activities. Consulted with physicians and social workers on a regular basis. Administered medications and treatments as ordered by the physician following facility protocol.Maintained documentation of care provided to the resident, as well as their responses to care, in an informative and descriptive manner. Assisted in the implementation of the electronic medical record by entering data and orders into the system as well as training staff members on use of software. Mostrar menos

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  Medical Facilities of America

  Jan 2017 - Sept 2017

  Registered Nurse

  Administered medications and treatments as ordered by the physician following facility protocol at a 17-bed skilled nursing unit.Educated and counseled patients and family members on medications and treatments.Performed daily health assessments to evaluate patients’ physical, mental, and emotional needs, implemented interventions, and evaluated the outcomes.Maintained documentation of care provided as well as patients’ responses to care in an informative and descriptive manner using the electronic documentation system. Mostrar menos

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  Baptist Health

  Jan 2018 - Nov 2020

  Registered Nurse

  Schedule patient surgeries and coordinate all preoperative care and testing.Effectively communicate with physicians to provide information to patients on test results, treatment options, and recommended procedures.Assess and triage phone calls from patients, physician offices, and hospitals to prioritize care and rapidly handle urgent issues.Educate patients and family members on topics including signs and symptoms of stroke, disease prevention, lifestyle modification, medications, and treatment options.Assist in obtaining prior authorization for patient procedures, imaging, and diagnostic tests by reviewing the medical chart for documentation to prove medical necessity. Verify accurate CPT and ICD-10 coding on patient’s EMR and physician’s orders. Mostrar menos

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  River Garden Senior Services - River Garden Hebrew Home For The Aged

  Nov 2019 - Nov 2020

  Registered Nurse

  PRN RN on skilled nursing rehab unit

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  County of Monterey

  Nov 2020 - Jul 2021

  Registered Nurse

  Supported COVID-19 operations at the Monterey County Health Department by contacting Monterey County residents with laboratory confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance in order to interrupt ongoing disease transmission.Prepared and administered COVID-19 vaccinations at multiple mass vaccination clinics. Monitored patients post-administration for adverse effects and provided treatment and facilitated emergency response when needed Mostrar menos

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  TotalWellness

  Oct 2021 - Jan 2022

  Registered Nurse

  Provide health screenings and flu shot administration at corporate wellness events

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  Inova Health

  Jul 2022 - now

  • Clinic Nurse Manager

    Jan 2024 - now

  • Clinic Team Lead

    Jul 2022 - Jul 2024