Ryan D.

Experience

• 

  Wells Fargo Financial

  Jan 2006 - Jan 2008

  Credit Manager
• 

  James Unland & Co., Inc.

  Dec 2008 - May 2012

  Agent
• 

  Caterpillar Financial Services Corporation

  May 2012 - now

  Accountable to design and deliver the new Cat Card Rewards program to the North American market. Establish sustainable operational support infrastructure to enable growth for both Cat Card Rewards and Cat Prepaid Credit. Tasked to accelerate growth and participation of the Cat Prepaid Credit platform across the enterprise. Partnered with customers, dealers and business partners to shape platform and enterprise rewards program. Incorporate lean methodologies across all aspects of the business and operational model. Key Accomplishments:• Designed and deployed the new Cat Card Rewards program – CAT.COM/CATCARDREWARDS • +200% Cat Prepaid Credit product growth in 2021. • Governance and communications infrastructure deployed.• Enabled global expansion initiatives. Growth market deployment team established. Show less Oversaw the North American Cat Card Platform by directing daily sales and operations, mitigating loss, and ensuring the accomplishment of all profit targets. Managed the partnership with Citibank, to maintain unsecured financial solutions for parts, services, sales, and rental growth. Develop, introduce, and monitor new finance offerings and programs. Recruit, hire, and mentor Cat Card team members, to include the development of job roles and annual reviews. Negotiate Citibank Merchant Agreement in North America, collaborate with Cat Inc. business partners to support, develop and deploy national campaigns, which include the strategic use of Cat Card and Cat Prepaid Credit. Key Accomplishments:• Relaunched the North America Citibank Cat Card Platform and an improved Cat Prepaid Credit product in the North American market. +100% Cat Prepaid Credit product growth in 2020.• Established sales and operations infrastructure to respond to the immediate needs of customers, business partners, and our dealer network.• Spearhead, launch, and manage new products for conquest and retail consumers. Show less Oversaw the sales, marketing, delivery, and growth of new and used equipment protection plans, physical damage insurance, inventory protection plans, retail financing products, and the promotion of commercial accounts. Guided all sales strategy and operational support in the North Carolina area across 3 Caterpillar dealerships. Key Accomplishments:• Coordinated captive insurance and financing operations with three high-volume independently owned dealerships • Executed corporate strategies, delivered key metrics, and issued strategic reporting to grow local business. • Forged relationships and grew captive finance and insurance solutions in coordination with the Machine Business Division and the Distribution Services Division. Show less Served as Subject-Matter-Expert for the Cargo Program and advisor to Procurement, Legal, Integrated Logistics Services, and Global Revenue Management teams. Grew insurance business and managed renewals by developing rates, performing audits, and responding to dealer and customer requests. Advised customers and dealers on the Caterpillar Transit Insurance Program. Assisted in the collection and delivery of Special Risk Unit results at management meetings. Collaborated with a Six-Sigma Black Belt and Ernst & Young to identify and implement process improvements.Key Accomplishments:• Managed an insurance portfolio totaling $2 million in premium and representing an insurance value of $5 billion.• Advised clients on Master Title Transfer Agreements and Sales and Services Agreements. Show less

  • International Operations Manager | Rewards & Cat Credits

    Feb 2023 - now

  • Cat Card Rewards | Cat Prepaid Credit - North America

    Jan 2019 - May 2023

  • Cat Commercial Card Manager - North America

    Jan 2018 - Dec 2018

  • Area Sales Operations Manager - Atlanta District

    Jul 2016 - Dec 2017

  • Area Sales Operations Manager - Harrisburg District

    Jan 2016 - Jun 2016

  • Regional Insurance Manager - Harrisburg & Toronto Districts

    Jan 2015 - Dec 2015

  • Marine (Cargo) Insurance

    May 2012 - Dec 2014