Miguel Rosales

Experience

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  Universal Properties

  Jun 2012 - Nov 2014

  Maintenance Supervisor

  Coordinated supply hardware daily resulting in customer retentionMonitored hardware construction materials minimizing interruptions on projectsCollaborated with leadership team to strategically plan weekly work schedule for 4 employees

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  Proscape Landscaping Management Corp

  Apr 2015 - Dec 2016

  Foreman

  Managed multiple concurrent projects at a time resulting in completion before deadlineLed a team of 4 resulting in consistent customer serviceConferenced daily with field manager to plan implementation of weekly projects and crews

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  Citizens

  Aug 2017 - Aug 2024

  Solid understanding of Citizens production readiness process, including change control software such as ServiceNow, with a track record of coordinating end-to-end production implementations for highly visible products within the Enterprise Data Office & Mobile.Facilitated events to plan work based on objectives, leading to measurable results, and fostered self-organizing teams that aligned technology with business initiatives and goals.Maintained a personal brand of trustworthiness within Citizens teams, enabling course changes in product development and clearing of impediments.Proficient in implementing Scrum, Kanban, and the Scaled Agile Framework (Scrum of Scrums).Deep understanding of my team's domain, involving data extraction & ingestion from the enterprise Data Lake, transforming data to meet internal customer needs, and delivering financial insights through our mobile application for customers in production.Led multiple teams in implementing best practices, significantly reducing time-to-market cycles.Coached teams to focus on delivering maximum customer value.Collaborated with product owners to develop coaching plans that enhanced process efficiency by incorporating objective and subjective inputs from previous quarters.Developed tailored surveys to measure team quality, morale, and efficiency in short cycles, focusing on customer value, to gather feedback and identify improvement areas.Experienced in facilitating Scrum events, sharpening listening skills to hold teams accountable for next steps.Maintained relevant metrics that highlighted team performance, serving as information radiators for guidance. Show less Experienced in working with teams with an objective to launch a new application with an updated backend platform and user interface (UI)Ensuring that the development team was adhering to best practices that resulted in agility.Worked closely with multiple Product Owners to prioritize the product backlog based on business value increasing our story readiness sprint by sprintGuided the team on writing User Stories that aligned with the Invest model in which includes independent negotiable valuable estimable small and testableMaintained a high-level timeline and roadmap for the team and stakeholders to review allowing visibility at all management levelsFacilitating Scrum events that help create an environment where transparency, inspection and adaptation are possible. Show less Providing Sprint performance Metrics to respective Scrum Team’s in order to improve our Velocity Story Cycle Time and Story Readiness Coordinating the Sequence of Events between internal and external entities resulting in a successful production migration Following up with internal entities in order to receive sign off’ s on a timely manner so that we can meet our Production Readiness deliverable's and deploy our code into productionAssisting the Scrum Master with coordinating ceremonies such as sprint planning, daily stand ups, sprint review, sprint retrospective and backlog refinement Show less Coordinating implementation plan and communicating with development team to create 10+ change requests resulting in successful production migration Accrued over 400+ hours of UI Web Development including JavaScript and Markup Languages such as Html CSS SassEliminating impediments and issue tracking as they occur ensuring team's successUtilizing JIRA providing data and metrics for over four Scrum Masters resulting in better methods of improving velocity development cycle time and cost per point Show less

  • Scrum Agile Delivery, Assistant Vice President

    Jan 2023 - Aug 2024

  • Agile Scrum Master

    Jan 2019 - Jan 2023

  • Digital Project Analyst

    Feb 2018 - Dec 2018

  • Web UI Development & PM-Office Internship

    Aug 2017 - Jan 2018
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  Fidelity Investments

  Nov 2024 - now

  Scrum Agile Delivery