Rob MacInnis

Experience

• 

  DS Graphics

  Jan 1997 - Jan 1999

  Fulfillment Supervisor
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  Novell

  Jan 1999 - Jan 2003

  Manufacturing Supervisor

  As Manufacturing Supervisor, my team was responsible for all manufacturing worldwide, including planning, purchasing, scheduling, production, distribution, quality control, inventory, and customer service. In 2002, Silverstream was acquired by Novell for more than $200 million.

• 

  Bright Horizons

  Jan 2003 - Jan 2007

  Logistics Manager

  At Bright Horizons, I managed a $1 million print budget and developed the company’s first online web store for internal print and logistics requests. Through these optimizations, I helped reduce print and shipping costs by $250,000.

• 

  MassMutual

  Jan 2007 - Jan 2008

  Director Marketing and Fulfillment

  As the Director of Marketing and Fulfillment, I reduced costs from shipping by 30% while optimizing inventory levels to deliver highly-efficient processes that helped the Retirement Services team reach customers faster with higher conversion rates.

• 

  Ricoh Americas Corporation

  Jan 2009 - Jan 2013

  Site Manager III

  As site manager, I managed the day-to-day operations of a 12-person site with two locations. My responsibilities included managing more than $1 million in P&L, as well as the development, implementation, and management of the Ricoh Service Excellence program.

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  Williams Lea Tag

  Jan 2013 - Jan 2020

  Promoted to National Account Manager to manage more than 30 employees across six states while building solutions-based business processes that drive operational efficiencies for Goodwin Proctor. In two years, I’ve helped establish Williams Lea’s white-glove level of service which has resulted in over 95% renewal rates with customers. Through vendor management and logistic efficiencies in both print and shipping, I’ve decreased costs by more than $1 million, which has helped our team gain recognition as a top tier services business. Show less

  • National Account Manager

    Jan 2017 - Jan 2020

  • Account Manager

    Jan 2013 - Jan 2017
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  Ricoh USA, Inc.

  Jan 2020 - now

  Legal Site Manager II