Rob MacInnis

Rob MacInnis

Fulfillment Supervisor

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location of Rob MacInnisLowell, Massachusetts, United States

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  • Timeline

  • About me

    Legal Site Manager II at Ricoh USA, Inc.

  • Education

    • University of Massachusetts, Amherst

      -
      BA Legal Studies
  • Experience

    • DS Graphics

      Jan 1997 - Jan 1999
      Fulfillment Supervisor
    • Novell

      Jan 1999 - Jan 2003
      Manufacturing Supervisor

      As Manufacturing Supervisor, my team was responsible for all manufacturing worldwide, including planning, purchasing, scheduling, production, distribution, quality control, inventory, and customer service. In 2002, Silverstream was acquired by Novell for more than $200 million.

    • Bright Horizons

      Jan 2003 - Jan 2007
      Logistics Manager

      At Bright Horizons, I managed a $1 million print budget and developed the company’s first online web store for internal print and logistics requests. Through these optimizations, I helped reduce print and shipping costs by $250,000.

    • MassMutual

      Jan 2007 - Jan 2008
      Director Marketing and Fulfillment

      As the Director of Marketing and Fulfillment, I reduced costs from shipping by 30% while optimizing inventory levels to deliver highly-efficient processes that helped the Retirement Services team reach customers faster with higher conversion rates.

    • Ricoh Americas Corporation

      Jan 2009 - Jan 2013
      Site Manager III

      As site manager, I managed the day-to-day operations of a 12-person site with two locations. My responsibilities included managing more than $1 million in P&L, as well as the development, implementation, and management of the Ricoh Service Excellence program.

    • Williams Lea Tag

      Jan 2013 - Jan 2020

      Promoted to National Account Manager to manage more than 30 employees across six states while building solutions-based business processes that drive operational efficiencies for Goodwin Proctor. In two years, I’ve helped establish Williams Lea’s white-glove level of service which has resulted in over 95% renewal rates with customers. Through vendor management and logistic efficiencies in both print and shipping, I’ve decreased costs by more than $1 million, which has helped our team gain recognition as a top tier services business. Show less

      • National Account Manager

        Jan 2017 - Jan 2020
      • Account Manager

        Jan 2013 - Jan 2017
    • Ricoh USA, Inc.

      Jan 2020 - now
      Legal Site Manager II
  • Licenses & Certifications