Anggriawan Saputra

Experience

• 

  Star Energy

  Apr 2017 - Jun 2017

  Health Safety Environment Officer

  Job Descriptions:• Input and recapitulate data in excel• Inspection of fire extinguishers• Preparation induction training (room, laptop, form, and stationery)• Inspection of PPEAchievement:• Make repair & return Form induction training• Make repair form inspection

• 

  PT Bank BTPN Tbk

  Oct 2017 - Sept 2020

  People Operations Responsibilities:• Collaborating with outsourcing vendors for massive recruitment and training to manage the occupancy of >30 video call-based KYC agents. The result is maintaining video call-based agent occupancy with a percentage of 100% and maintaining agent performance with a percentage of >90% based on monthly reviews of agent KYC perfomance.• Provide preparations for onboarding and offboarding agents, such as providing training materials, email and video call application passwords, agent lead laptops, uniforms, and lanyards, deleting agent sign-out emails, and managing agent administration.• Conduct monthly agent performance reviews and conduct coaching every 3 months based on performance reviews to ensure agent performance remains excellent.• led 3 team leaders and 30 agents to implement account opening via KYC video call.Operations Responsiblities:• Carrying out customer due diligence (CDD) to identify customers, including identifying beneficial owners, and carrying out enhanced due diligence (EDD) on debtors and beneficial owners who have high risk. As a result, >97% of customers were successfully identified, and 100% of high-risk debts received a comprehensive EDD review.• Support Jenius application development projects such as video call development, user acceptance testing (UAT), and production verification testing (PVT). Create a testing checklist, carry out testing, analyze testing results, and determine the presentation of testing results.• Collaborate with >3+ card delivery vendors to maintain card delivery according to the SLA. As a result, the Jenius debit card can be delivered >80% according to the SLA.• Ad-hoc support to help other divisions such as the fraud team, customer service team, sales team, IT team, and bankwide team. Show less Job Desc:• Responsible for repairing damaged customer documents or missing documents during account registration so that banking accounts are successfully activated, resulting in >98% of problem accounts being resolved optimally.•Support Jenius application development projects such as application testing from 1.0 to 2.0, user acceptance testing (UAT), and production verification testing (PVT). Create a testing checklist, carry out testing, analyze testing results, and determine the presentation of testing results. • Responsible for administrative management and creating documents related to the operations department, such as vendor MoUs, opening foreign national accounts, and bank references. Show less

  • Operations Support (Jenius Bank)

    Feb 2018 - Sept 2020

  • Administrasi Operations (Jenius Bank)

    Oct 2017 - Feb 2018
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  MLL & Partners Law Firm

  Sept 2020 - now

  - Recruitment and SelectionIdentify and source potential candidates using a variety of channels, including interviewing candidates (phone or direct), creating a candidate profile and presentation, a reference check, negotiating salary, and finalizing an agreement.- Human Resources And General Affair.-To improve employees' abilities and knowledge, identify and organize the training needed to collaborate with HR management.-Design, implement, and update company policies and procedures in accordance with applicable labor regulations, as well as ensure compliance with applicable laws. -Manage employee databases, ensure the accuracy and confidentiality of information, and provide relevant reports and data analysis to management.•HR service and process, ensuring core back office functions are performed efficiently and accurately, and that HR service delivery is centered on the needs of our internal and external.•HR administration and general affair, managing employee data in a structured and comprehensive manner so that monthly reporting is more efficient, routine maintenance of buildings, fire extinguishers, and electronic equipment according to procedures, comprehensive management of office assistant.•Support general administration and checking vendor bills, (hotel, catering, vehicle, internet, maintaining air conditioning, plane tickets). Show less

  • Human Resources Specialist

    Jan 2022 - now

  • Assistant Lawyer

    Sept 2020 - now