Peter Duncliffe

Experience

• 

  St. Philip's Sixth Form College

  Aug 1988 - Jul 1990

  Laboratory Technician

  Maintaining technical services for the science laboratory and workshop environments. Increasingly supporting the use of personal computing.

• 

  Birmingham Polytechnic

  Aug 1990 - Apr 2000

  Technician Demonstrator

  Providing general and specialist technical support supporting 4000 end users.Developing and supporting digital learning and teaching services.

• 

  Birmingham City University

  May 2000 - Oct 2014

  Leading first and second line IT teams for 25,000+ customers, managing 6000+ desktop/laptop devices, associated equipment and software.• Ensuring core business services are supported and events\incidents dealt with efficiently• Assessing business requirements and making evidence-based recommendations to support process improvements• Using Appreciative Inquiry (AI) as a strengths-based, positive approach to model business processes and assist with the management of organisational change• Supporting and managing corporate and specialist software/hardware assets for: - Microsoft/Apple, fixed and mobile networked environment - SQL Server, Active Directory, licensing and device management services - AV installations and specialist standalone equipment - ‘Walk-in’ technical assistance for end users and personal devices - Troubleshooting connectivity issues for intra/internet services - Managing outsourced services• Recruiting and managing staff using core competencies, SFIA and ITIL• Preparing performance and asset reports containing operational and strategic information• Providing service capacity and new service provision• Advising on Health and Safety Show less Managing and developing a team of technical and facilities staff supporting 8000 students and 120 staff.• Maintaining and developing server, desk-top and classroom ICT environments.• Administering servers including Oracle, Lotus Domino/Notes, Apache/Tomcat, MySQL, MS SQL, Exchange. Included Active Directory Group Policy configuration.• Managing the transition to virtualisation using VMWare (P2V) and RDS services.• Providing network infrastructure teaching labs to demonstrate LAN services/hardware.• Managing the hardware and software asset inventory.• Health and Safety coordinator. Show less

  • Client Manager/Associate Director (IT Customer Services)

    Aug 2008 - Oct 2014

  • Technical Operations Manager

    May 2000 - Aug 2008
• 

  6PM Group

  Jan 2016 - Feb 2017

  Application Support

  • Providing technical support for clinical and hospital management systems.• Ensuring documentation for is relevant and current.• Supporting Project Management for the installation and upgrade of systems.• Contributing to the software development lifecycle process for products.

• 

  Idox Health

  Feb 2017 - Jan 2018

  Leading a specialised application and hardware support team.• Contributing to the software development lifecycle process for products. • Providing technical support for clinical and hospital management systems.• Ensuring documentation is relevant and current.• Supporting Project Management for the installation and upgrade of systems.• Contributing to the software development lifecycle process for products.

  • Team Leader - Application Support

    Apr 2017 - Jan 2018

  • Application Support Engineer

    Feb 2017 - Mar 2017
• 

  Idox plc

  Feb 2018 - now

  Team Leader, Customer Services

  Responsible for incident resolution/problem management for software applications used within clinical and hospital management environments. Directly contributing to the software development lifecycle, strategic business and technical planning.