Cedric Jim Garcia

Experience

• 

  The Goodyear Tire & Rubber Company

  Jan 2013 - Jun 2014

  Apprentice Mechanic

  Co-op student

• 

  DAG | Downtown AutoGroup

  Apr 2016 - Aug 2023

  Liaise between Service Managers to address diagnostic repairs and resolve issues with problematic vehicles.Maintain open communication with Service Advisors to address additional work requirements or any delays encountered on work orders.Provide supervision and guidance to licensed mechanics and apprentices to ensure efficient and effective service delivery.Collaborate with service advisors and internal advisors to organize and prioritize incoming work orders.Ensure all customer pay and internal work is completed efficiently and accurately the first time.Assist in processing warranty claims to ensure compliance with manufacturer guidelines.Drive efforts to maintain Customer Satisfaction Index (CSI) above target levels.Oversee the maintenance of tools, equipment, and facilities, ensuring a safe and clean working environment.Enroll technicians in brand training programs to enhance their skills and knowledge. Show less

  • Workshop Foreman

    Feb 2022 - Aug 2023

  • Master Technician

    Apr 2016 - Feb 2022
• 

  Woodbine Nissan

  Aug 2023 - now

  Master Technician

  Certified in GT-R, Diesel, EV•Ensures Nissan's high level of accuracy is met and customer satisfaction•Perform diagnosis and maintenance on vehicles with efficiency and accuracy• High attention to details and a positive attitude in a fast-paced environment• Strives to go the extra mile to meet the quality standards our customers expect.• Examine vehicles to determine if additional safety or service work is required