Nishant Ranganathan

Experience

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  Slashsupport, Inc.

  May 2001 - Dec 2005

  Escalation Lead

  Served as a Team Leader, handling escalation calls, providing process/technical training to new joiners, conducting call barging, offering feedback to the team, and managing the floor.

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  Dell International Services India Private Limited

  Jan 2006 - Aug 2007

  Process Lead

  Identified training needs, prepared training materials, and provided process and technical competency building classroom training to new hires and identified groups/associates.

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  NIIT Limited

  Aug 2007 - Aug 2010

  Project Lead

  Managed client projects for software and training

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  Piron Corporation

  Sept 2010 - Jun 2012

  Project Manager - Learning and Development

  - Managed team size ~60 people, handled diverse educational projects worth ~$15M contributing 82% to the top line. - Managed Learning & Development division, overseeing team establishment, process implementation, training, client acquisition, and project management for major clients like Pearson, TIS, West Coast University, Escorts, GENPACT, Rackspace, and others. - Directed LMS Software Solution and Training Content Development projects, including ILTs, WBTs, and Videos. - Supervised Project Coordinators, Team Leaders, Instructional Designers, Graphic Designers, Content Developers, and Quality Control Executives. - Prepared project effort and cost estimations, managed vendors, and maintained budget sheets and profit-loss statements. - Conducted team huddles, ensured quality and timely deliverables, identified training needs, and created project plans and risk mitigation strategies using Workforcetrack. - Achieved successful launch of the L&D division, completed numerous projects with high customer satisfaction, increased project revenues, and facilitated collaboration with international clients, contributing to overall organizational growth. Show less

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  Amway India Enterprises Private Limited

  Jun 2012 - now

  Lead Digital Operations and Content

  • Conceptualized Hybris implementation across APAC markets, resulting in a 3% to 28% in India shift in sales volume from offline to online.• Optimized e-commerce for improved onboarding and shopping experiences, boosting online sales contribution from 36% to 68% and leading to the closure of POS, contributing ~35 Cr towards COI.• Curated D2C intervention, increasing sales pipeline by 30%.• Introduced digital tools for Amway distributors, elevating sales of Protein, Multi-vitamin, and kids range by 11%.• Implemented technically complex Red Prairie project PAN India across 85 warehouses for distribution and inventory management valuing $2M.• Launched a new CRM system enhancing transactional and promotional communications.• Enforced 100% compliance policy for all SKUs on e-commerce portal, reducing related customer complaints by 80%; scaled and optimized Digital Marketing efforts.• Introduced Augmented Reality Ayurvedic products, boosting sales by 30%.• Implemented paper-free shopping at Amway stores, eliminating paper waste entirely.• Installed Predictive Maintenance Systems at Amway Manufacturing plant.• Streamlined New Product Launch Process, reducing iterations, launch delays, and errors by nearly 90%; Introduced chatbot, significantly reducing product and basic query handling times.• Implemented content management and maintenance processes, reducing Contact Center user complaints by 60%. Show less