Antonio Orlando Neto

Experience

• 

  IBM

  Dec 2007 - Nov 2021

  Joined the team to support Maximo and TRIRIGA SaaS Global SaaS offer.Helped clients to identify problems with their environments by troubleshooting issues and working on RCAs when needed.Acted as SysAdmin and helped developing bash scripts to automate the provisioning process for new TRIRIGA environments.Worked supporting steady-state customers as well as the onboarding process of new customers.Supported SaaS software solutions running on IBM Cloud.Helped onboarding 8 new members to my local team in Brazil and also facilitated their transition from QA/Dev roles to support roles.Created documentation and procedures for other team members to use. Show less Provide support for ongoing activities, projects, improvements, and customizations for a Change and Configuration Database - IBM Tivoli Application Dependency Discovery Manager environment of an IBM Global account (over 8000 servers managed by the solution).I was part of the team responsible for maintaining all IBM Tivoli Application Dependency Discovery Manager discoveries and its data accuracy to ensure the quality of Change and Configuration Database information.I worked to keep the discoveries' health check KPI as high as possible to prevent unforeseen issues as well.I've also worked on both dislocated time and stand by to support customer's needs. Show less

  • Support Team Lead / IT Specialist

    Jan 2019 - Nov 2021

  • IT Specialist - Support (Cloud Delivery Services)

    Jan 2016 - Dec 2018

  • Staff Software Engineer

    Aug 2013 - Dec 2015

  • Software Engineer

    Feb 2011 - Jul 2013

  • IT Specialist - Support (TADDM and CMDB)

    Sept 2008 - Jan 2011

  • IT Specialist - Support (Tivoli)

    Dec 2007 - Sept 2008
• 

  Verivox GmbH

  Feb 2021 - now

  • IT Manager

    Nov 2022 - now

  • Site Reliability Engineer

    Feb 2021 - Nov 2022