PAUL EMMANUEL

Experience

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  University of Ibadan

  Jan 2014 - Jan 2015

  Agricultural extension field agent

  Track, research, and analyze policy developments, developments in stakeholder organizations, and current events. Act as staff resource to the department and other internal and external clients as assigned. Contribute to corporate knowledge and communications by providing articles and other related reports.

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  Jumia Group

  Jan 2017 - Jan 2020

  Customer Relations Manager

  • Collaborated with supply chain, planners, engineers, and logistics to continuously monitor customer service levels, increasing customer satisfaction by 22%.• Applied product knowledge to investigate issues, identify appropriate actions to ensure customer satisfaction, and analyse relevant data to determine customer service outputs.• Planned and prepared advertising and promotional material, which increased sales of products & services by 19%, collaborating with customers, company officials, sales departments and advertising agencies.• Built internal relationships and worked closely with the team to facilitate loss mitigation options for customers, Documented collection and monitored the tracking of documents provided by customers.• Developed and implemented policies, procedures and process improvement initiatives, improving retention rates and customer satisfaction by 29%. Show less

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  Wafflesncream

  Jan 2020 - Jan 2021

  Project Manager

  • Orchestrated a portfolio of complex projects, oversaw the entire project lifecycle, and ensured on-time delivery of quality products and services within budget constraints.• Minimised changes to the project scope, interfaced with management and relayed any proposed changes by clients through effective communication and collaboration between all parties involved.• Fostered and cultivated long-term relationships with project stakeholders, effectively communicating project progress, identifying and addressing potential risks, and anticipating future project needs.• Conducted project evaluation reviews to analyse project performance, identified areas for improvement, and implemented measures to enhance project delivery, resulting in a 45% increase in project success rate.• Monitored project progress against milestones, expertly managed the RAID log, conducted contingency planning, and ensured the timely completion of action items, resulting in a 27% decrease in project delays.• Implemented a strategic policy analysis framework to evaluate project missions, identify inconsistencies, and optimise project outcomes using project management tools, which resulted in a 25% increase in stakeholder satisfaction. Show less

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  RKY Consulting Services Ltd.

  Jan 2023 - Feb 2025

  Business Intelligence Analyst

  • Develop and optimise reports using advanced reporting tools such as SQL, and Power BI, enabling efficient and effective data analysis and visualisation.• Gather, understand and document detailed business requirements using appropriate tools and techniques, to manipulate, analyse and interpret complex data sets relating to the employer's business.• Develop and implement databases, data collection systems, data analytics and other strategies, optimising statistical efficiency and quality.• Conduct a thorough review of existing performance information databases and formulate processes to extract essential data ensuring 100% alignment with agreed-upon standards.• Utilise advanced analytics to identify opportunities and strengths to achieve corporate goals by implementing business intelligence solutions. Show less

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  Royal United Hospitals Bath NHS Foundation Trust

  May 2023 - Mar 2024

  Manager

  Staff Management • Ensure administrative processes are streamlined, efficient and utilise systems appropriately and that all team members have access to SOPs and training to support in delivering.• Identify training and development needs for staff and where appropriate deliver training to new and existing staff in relation to systems and processes.• Develop team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.• Ensure that performance appraisal, in line with the 1-2-1 policy is fully implemented, and carried out for all staff to enhance team and individual performance.• To identify appropriate development opportunities for all staff and encourage participation in such opportunities.• Responsible for the monitoring of all processes and key performance indicators related to the service.• To have an understanding, monitor and deliver action plans for improvements• Contribute to the collection and analysis of data, assess the service needs, develop subsequent action plans• Be responsible for the organisation and coordination of all work processes appropriately in relation to the hospital IT systems including Millennium and PPM, ensuring quality standards are met.• To review and implement changes to the admin processes to support improvement in meeting KPI’s.Financial Management• Support the fatigue leadership team in activity targets, in line with elective recoverycommissioning income targets. In example monitoring and implementing changes toimprove clinic utilisation and reduce DNA rates• To review payroll is correct each month and liaise a requiredService Planning and Improvement• Assist with implementation of service redesign, focusing on a patient centred approach to delivery, liaising with the department’s Management Team where appropriate. To support and contribute to improve and develop services. Show less

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  7ven Oaks

  Jan 2024 - now

  Project Manager

  • Project Planning & Execution: Define project scope, objectives, timelines, and deliverables in collaboration withstakeholders.• Team Coordination: Work closely with developers, designers, and QA teams to ensure smooth workflow and clearcommunication.• Stakeholder Management: Liaise with clients, executives, and key stakeholders to align project goals with business needs.• Agile Methodology: Implement Agile/Scrum practices, conduct sprint planning, and lead daily stand-ups.• Risk Management: Identify project risks and develop mitigation strategies to ensure on-time and successful delivery.• Budget & Resource Management: Allocate resources effectively and track project expenses to stay within budget.• Quality Assurance: Ensure the final product meets functional, technical, and business requirements before deployment.• Performance Monitoring: Use project management tools (e.g., Jira, Trello, Asana) to track progress and generate reports. Show less

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  Allianz

  Mar 2024 - now

  Claims Consultant

  Claims Processing • Receive, assess, and process motor insurance claims in a timely manner. • Verify policy coverage and claim validity. • Ensure accurate documentation and compliance with company policies.Customer Service & Communication • Act as the main point of contact for clients, providing guidance on the claims process. • Communicate with policyholders, brokers, and third parties to gather necessary information. • Resolve queries and complaints professionally.Investigation & Assessment • Investigate claims to detect potential fraud or discrepancies. • Liaise with loss adjusters, repairers, and other third parties to assess damages. • Negotiate settlements based on assessment reports.Cost Management & Negotiation • Work to minimize claim costs by negotiating with repairers and service providers. • Approve repair estimates and ensure cost-effectiveness. • Process payments for repairs and settlements. Compliance & Reporting • Ensure claims are handled in compliance with insurance regulations and company policies. • Maintain accurate records and prepare reports on claims statistics. • Keep up to date with industry changes and regulatory requirements. Show less