Javier Del Pozo-Almazán Pardo

Experience

• 

  Big Blue Support

  Jul 2007 - Sept 2007

  IT

  Web Developer & IT successfully accomplishing different tasks such as HDD repair & lost data recovery and Design & dev of company’s website.

• 

  Nimbus Systems

  Mar 2008 - Sept 2010

  IVR Applications Developer

  2010: Designer & Web developer of IVR Application of Enquiries for SIMYO-KPN (2nd biggest MVNO in Spain).2008-2009: Designer & web developer of several Customer Care IVR applications for YOIGO (4th biggest operator in Spain).

• 

  Redknee

  Sept 2010 - Oct 2015

  Acting as Sr Consultant for different customers around the world:2015: Solution Delivery Specialist for TELCEL (MEXICO). Responsable for DCRM platform and Customer Care Web Portals; for both, MVNO(TELCEL) and all its virtual MVNEs (AZTECA).2014-2015: Solution Delivery Specialist for VODAFONE (UGANDA). Responsible for the customer portal, Dealer Portal as well as DCRM system used by Customer Care team.2013-2014: Solution Delivery Specialist for DIGICEL (PAPUA NEW GUINEA). Responsible for the end-user web Portal as well as troubleshooting & new requirements for DCRM platform.2013:Solution Delivery Specialist for BTC (BOTSWANA). Designer of several documents (ATP, MOP, RN) for new version of Billing software. 2013:Solution Delivery Specialist for PLDT (USA-PHILIPPINES). Responsible for installing & customizing Web-Portals for both, dealers & end-users.2013: Solution Delivery Specialist for PC MOBILE CANADA. Focused on system upgrading & managing for all the end-user Web apps. (Self Care, Activation/Dealer Portal)2012-2013: Solution Delivery Specialist for ÉXITO COLOMBIA. Installing, configuring and customizing Billing & Business mgmt applications (BSS-MS DCRM) as well as end-user web application (Self Care). Show less

  • Solution Delivery Specialist

    Mar 2012 - Oct 2015

  • OCR Software Developer

    May 2011 - Mar 2012

  • IVR Applications Developer

    Sept 2010 - May 2011
• 

  Freelance Contractor

  Oct 2015 - Apr 2016

  Freelance Contractor

  Freelance Contractor for TELUS (CANADA). Responsible for setting up DCRM platform and all Customer Care Web Portals in 2 internal E2E labs.

• 

  Prodware

  Apr 2016 - now

  • Director de proyecto

    Aug 2022 - now

  • CRM Consultant

    Apr 2016 - Feb 2023