Adrian Bruney

Experience

• 

  Dotdigital

  Sept 2014 - Jan 2024

  • Working with a range of clients across different sectors to help them develop effective, data-driven email marketing strategies tailored towards their company goals and objectives.• Taking part in collaborative strategic workshops to help clients better understand their audience and spot opportunities for quick wins, and areas of focus to plan for longer term success.• Aiding clients in planning out their lifecycle campaigns, providing strategic recommendations around personalization, frequency, timing, content, design etc, to maximize engagement, conversion, growth and customer loyalty.• Conducting email marketing data audits to help clients best leverage their data, identifying key personalization and segmentation opportunities.• Ensuring clients are utilizing Dotdigital’s platform features and wider resources at their disposal to help overcome challenges and effectively target their audience – increasing ROI.• Stay informed and research the latest industry news, trends and technologies to be able to share knowledge. Show less • Owning day-to-day contact with some of Dotdigital’s key accounts, helping to foster relationships that promote retention and loyalty.• Analyzed customer data and results to identify trends and spot potential opportunities for growth.• Implemented processes to benefit the business and ensure clients were consistently getting value from the platform.• Collaborated with various internal teams, ensuring our key accounts constantly received the best support.• Worked alongside the Customer Success Director, attending and regularly contributing to client meetings.• Acted as the primary point of contact for customer issues or escalations. Show less • Managed over 150 clients from various industries in both B2B and B2C. Working with them on marketing strategies to ensure key business objectives were met. • Created, identified and qualified selling opportunities by maintaining regular contact with clients, ensuring consistent growth across my portfolio.• Successfully delivered against sales targets and pipeline commitments.• Collaborated with various internal teams including Support, Client Services and Corporate Sales• Maintained accurate and up to date records in our CRM system. Show less

  • Strategic Consultant (Email Marketing)

    Sept 2021 - Jan 2024

  • Customer Success Manager - Key Accounts

    Oct 2018 - Sept 2021

  • Senior Account Manager

    Jul 2018 - Oct 2018

  • Account Manager

    Sept 2014 - Jul 2018
• 

  Hootsuite

  Mar 2024 - now

  Customer Success Manager