Experience

• 

  University of wales, newport

  Oct 2003 - Apr 2013

  Operating and administering the University’s photographic equipment stores that provides a service to the photography staff and students based at the Caerleon campus.Responsibilities:• Organise, issue and receive photographic and film equipment in the equipment stores.• Maintaining an accurate stock control inventory of all equipment held, ready for annual audits. Managing and tracking stock with a large value.• Ensuring that faults and routine maintenance are escalated and dealt with in a timely fashion. Identifying items that need maintenance or repair and reporting to the technical team.• Familiarity with the structures & requirements of working within a project management framework and in addition experience of using complex record systems to coordinate access to rooms and equipment.• Responsible for booking facility rooms as well as keeping them maintained and organised.• Maintaining good relations with staff, students & other departments that use the equipment stores.• To have technical knowledge of the equipment and to have a good understanding and interest inphotography & film, enabling me to give advice to students and assist their needs.• To have basic health and safety knowledge. I am also a fire evacuation warden for the building Iam positioned in. Show less The University Information Centre (UIC) was the first port of call for prospective students looking for course information.Responsibilities:• Taking and directing calls on the main switchboard.• Giving out course advice via telephone, email and in person to prospective students and supplying information to current students about different aspects of university life.• Recording information about prospective students via a database daily. This database was used to post prospectuses worldwide, produce reports and letters.• Assisting in arranging events such as open days and information.• Taking bookings for open days using a database, sending out itinerary packs, reminders and booking visitors in on the day of the event. Producing reports after the event.• Giving out further information and course advice during these events.• Attending UCAS fairs with members of the Marketing Department.• Collating information on courses from different departments. Using information in Dreamweaver toupdate webpages that the UIC used collectively as its main source of knowledge.• Working closely with the Marketing department who produce the yearly prospectuses. Proof reading and noting designs. I also worked with marketing separately to this role as an assisting photographer for the prospectus. Show less Representing the University in a professional manner, giving advice, information and talks on highereducation and student life.Responsibilities:• Representing the university at UCAS fairs. Giving public talks to large audiences in a clear, politeand informative manner, as well as on a one to one basis.• Assisting on open days and information evening as well as taster days for schools and colleges.• Providing information about the university and its courses and delivering good knowledge on highereducation and the benefits of it as well as the different qualifications available to prospective students. Show less

  • (Photographic) Stores Coordinator

    Jul 2008 - Apr 2013

  • Information Assistant

    Mar 2006 - Jul 2008

  • Student Ambassador

    Oct 2003 - Mar 2006
• 

  University of south wales

  Apr 2013 - Nov 2015

  (photographic) stores coordinator

  The University of Wales, Newport has now merged with the University of Glamorgan to form the new "University of South Wales" USW. The role as Stores Coordinator has continued within the newly merged USW.Operating and administering the University’s photographic equipment stores that provides a service to the photography staff and students based at the Caerleon campus.Responsibilities:• Organise, issue and receive photographic and film equipment in the equipment stores.• Maintaining an accurate stock control inventory of all equipment held, ready for annual audits. Managing and tracking stock with a large value.• Ensuring that faults and routine maintenance are escalated and dealt with in a timely fashion. Identifying items that need maintenance or repair and reporting to the technical team.• Familiarity with the structures & requirements of working within a project management framework and in addition experience of using complex record systems to coordinate access to rooms and equipment.• Responsible for booking facility rooms as well as keeping them maintained and organised.• Maintaining good relations with staff, students & other departments that use the equipment stores.• To have technical knowledge of the equipment and to have a good understanding and interest inphotography & film, enabling me to give advice to students and assist their needs.• To have basic health and safety knowledge. I am also a fire evacuation warden for the building Iam positioned in. Show less

• 

  Cardiff university / prifysgol caerdydd

  Nov 2015 - now

  Administrative Officer (PA & Communications Support) plays an important role in delivering an improved and customer centric administrative support function for the Estates & Campus Facilities Team and PersonalAssistant (PA) support to the Director of Estates & Campus Facilities.This new role requires administrative experience and demands excellent communication, organisation and problem-solving skills to ensure the Director is supported, and excellent customer service is provided at all times to colleagues and a diverse range of customers. Show less Supporting the delivery of a variety of administrative and frontline duties throughout the student journey and taught programme life cycle.Key Responsibilities:• Supporting the day-to-day operations of the School Office in relation to specific student journey processes. Including operational tasks associated with student assessment (including the provision of Extenuating Circumstances), casework, student engagement and school-level student support.• Providing detailed advice and guidance on all aspects of student casework to internal and external customers, and suggesting the most appropriate course of action where appropriate and contributing to the resolution of more complex issues.• Helping identify barriers and risks to continuous study and recognise opportunities to increase student engagement, utilising online tools and signposting to support services to meet individual students’ requirements.• Sharing knowledge to deliver the provision of a solution-focused and professional support service to all staff, students, applicants, visitors, and external bodies throughout the student lifecycle. Developing and retaining detailed working knowledge of regulations and procedures relating to the student journey within the University.•Supporting the preparation of the School Examining Board paperwork, including the assessment mark journey and supporting the completion of any annual SIMS tasks related to Taught Programme Information.• Supporting the MSc cohort specifically during their dissertation period. Working closely and building relationships with the School of Computer Science and Informatics, where the largest cohort study modules from both schools. Building relationships with the Data Science Academy, who provide industry dissertation topics. Management of the dissertation period assessments and working closely with academic staff to ensure marking deadlines are met. Show less Supporting the co-ordinated process of delivering the university teaching timetable by providing advice, guidance and support across a distributed professional timetabling network.Key Responsibilities: • Supervising the day-to-day operation of some of the timetabling and room booking support team, including allocating work tasks, monitoring of holiday cover/working arrangements, probation, and staff development requirements. Using Core, Cardiff University’s HR System.• Providing detailed advice and guidance on the University timetabling and room booking processes and procedures to internal and external customers. Using software such as Scientia Syllabus+, VFire Service desk and My Timetable.• Establishing working relationships with key contacts to help improve service levels, developing communication links with the University’s Schools/Directorates and outside bodies as required.• Supporting schools across the university at various points of their timetable building and allocation of students to their timetables.• Gathering and analysing data to inform decisions, establishing basic trends and patterns in data and creating reports.• Instructing and guiding other employees across the University within the wider Timetabling Professional Network. Show less Responsibilities:• Provide detailed advice and guidance on PMO processes and procedures to project and programme managers and other change specialists, using judgement and creativity to suggest the most appropriate course of action according to circumstances.• Instruct and guide other employees across the University on the use of portfolio management tools to include Microsoft Project Online, the Cardiff University project management framework and project complexity assessments. • Undertake a variety of administrative duties in support of the PMO, project delivery and change management staff, including meeting scheduling and support, distribution of documentation, arrangements relating to travel and booking catering for events. • Gather and analyse programme and project related information to support and inform key decision making via the production of a variety of monthly portfolio reports (using MS Office); maintain accurate records relating to projects and programmes, enabling the identification of basic trends and patterns in project management practice and delivery, with the purpose of informing key performance indicators and creating related reports as appropriate.• Establish effective/professional working relationships with key contacts (including project and programme stakeholders and governance group members) to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and management teams, as well as external organisations as required. • Collaborate with other members of the PMO in order to make recommendations for ongoing development of and improvements to established processes and procedures. • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties Show less Providing specialist project administration support in the area of Campus Developments to the immediate team and key stakeholders. Responsibilities:• Supporting the financial administration needs of the Campus Development Team and keeping records of financial payments.• Ensuring efficient liaison with consultants & contractors to allow them to check on payment status.• Provide professional advice and guidance to the Campus Development Team on processes and procedures to internal and external customers with regards to Microsoft Projects Online and Oracle.• Administering the procedure for sealing contracts.• Supporting monthly projects meetings by arranging and documenting the meetings. Prompting project managers to update their projects on Microsoft Projects Online prior to printing the reports to be reviewed in the meeting.• Responsible for gate-keeping the progression of each stage of a project to ensure all protocols are conducted in accordance with the Campus Developments procedures.• Establish working relationships with key contacts, developing appropriate communication links with the University stakeholders, contractors, consultants and clients to ensure support to project management teams is effective.• Servicing of project and steering board meetings (and design coordination meetings when necessary) which include external professional services as well as key stakeholders within the university. Show less Providing a customer focused and efficient room booking service for use of the University Pool Rooms and providing efficient administration support to the department.Responsibilities:• Providing a customer focused primary point of contact for receiving and processing all room booking and timetabling requests. Also informing customers of availability & specifications.• Using specialist database software (Scientia) to assist with the input and management of timetabling data and adhoc bookings.• Ensuring efficient liaison with School and Departmental timetabling officers and other customers.• Informing and problem solving when faults are reported in occupied rooms.• Providing administrative assistance to the Estates teams. • Assisting with the servicing of Innovation System meetings which include external professional services as well as key stakeholders within the university. Show less

  • Administrative Officer (PA & Communications Support)

    Mar 2024 - now

  • Taught Programmes Officer (School of Mathematics)

    Jul 2022 - Mar 2024

  • Hub Officer (Central Timetabling)

    Jul 2021 - Jun 2022

  • Administrative Officer Specialist (PMO)

    Oct 2017 - Jul 2021

  • Project Administrator (Specialist)

    Jul 2016 - Oct 2017

  • Administrative Officer

    Nov 2015 - Jul 2016
• 

  Roath community chorus

  Jul 2021 - now

  Committee member

  Marketing and communications; graphic design for events posters tickets and marketing campaigns. Designing and maintaining the choir website. Maintaining the still coal media account.