Experience

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  Northeast coating technologies

  Jun 2010 - Apr 2015

  Process engineer

  Was responsible for on-site network administration.Set up new employee user accounts, Outlook email accounts, install Windows operating systems, repair PC's, maintain VPN services using LogMeIn Hamachi, and perform network maintenance and troubleshooting.Maintained and trouble-shot Schneider Electric Vijeo Citect automation systems. Repaired and debug Citect programs as well as built new programs for incoming coating machines.Used AutoCAD and Solidworks to Design and draw prototype machinery, tools, and fixtures for the plant.Worked with quality and engineering teams to test titanium coated parts for coating thickness consistency using cross-sectioning, micro-indentation testing, XRF (X-Ray Fluorescence), and electron microscopy. Familiar with ISO, 5S, and lean practices. Show less

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  Berrydunn — accounting and consulting

  Dec 2014 - Apr 2015

  Technical support i

  Work with end users to resolve computer, software and network operating problems and answer technology related questions.Record and document all requests for user support. Identify repeat support requests and solutions to common problems. Discus recommendations for resolutions to common computing issues with the IT Group.Execute telephone adds, moves, repairs and changes.Install, test and troubleshoot new computers, software and updates under the direction of the System Administrator, Network Administrator and/or I.T. Manager.Install, test and trouble-shoot network wiring and systems.Perform tape backups under the direction of the System Administrator, Network Administrator and/or I.T. Manager.Manage the pool of “loaner” equipment, maintain scheduling and ensure availability of computer and audio-visual and video conference equipment. Show less

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  System architecture.net

  Apr 2015 - Apr 2017

  Network administrator

  Design and install virtual and physical server infrastructure. Maintain Windows servers 2003-2012Establish and maintain router and firewall performance; troubleshooting network problems.Duties:•Installation of VM hosts and clients including domain controllers (AD, DNS, DHCP), WSUS servers, SQL servers, and backup/DR servers.•Install and maintain VMware ESXi servers (5.5/6.0)•Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization•Upgrade network equipment to latest stable firmware releases•Configuration of hosted IP voice services•Basic configuration of firewalls•Remote support of on-site engineers and end users/customers during installation•Remote troubleshooting and fault finding if issues occur upon initial installation Show less

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  Systems engineering

  Apr 2017 - now

  I troubleshoot & repair anything, but tend to focus on:VMware ESXi & vCenter going back to 5.5Windows Server OSMicrosoft Exchange 2010, 2013, 2016Office 365Azure and on-prem Active DirectoryDNSMail flowEncrypted mail flowSSL CertificatesBackup products including Backup Exec and VeeamServer and SAN hardware diagnostics and hardware replacement

  • NOC Manager

    Jan 2025 - now

  • NOC Engineer II, Team Lead

    Apr 2017 - Jan 2025