Experience

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  Ibm global process services

  May 2010 - Jan 2012

  Customer service associate

  • Ruby – Apple Account, AMR(America) – iPod and APAC(Asia-Pacific) IOS Group• Walkthrough with use of Apple devices, ranging from use of the actual device to installing software on the computer(iTunes) to troubleshooting any issues that might occur with syncing the device.• Troubleshooting known and emerging issues with using Apple devices such as iPhones ,iPad ,iPod.• Assistance with setting up an Apple id for the customer to get device registered online.• Identifying and isolating any faulty or malfunction of the device as well as any accessories that comes with it.• Troubleshooting any software conflict issues with Apple software and reinstalling applications if necessary, involves delving into complex Windows process such as MS Config and Registry, if computer is a Mac, we simulate the issue in our computer and try to isolate the issue first before connecting or consulting with our MAC department.• Setting up mail on the device as well as syncing and backing up contacts Show less

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  Klaudeville it solutions

  Feb 2013 - now

  Agency owner at klaudeville

  As agency owner my main role is to establish relationships with prospective clients to potentially acquire business opportunities by matching talents and skillset with their business needs.I am in charge of the promotion, advertising, client relationship management and if required, project coordination.

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  Msv group of companies inc.

  Mar 2013 - now

  Chief executive officer
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  Upwork

  Mar 2013 - now

  Social media marketing manager
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  Maratona enterprises pty ltd

  Aug 2014 - Jan 2018

  Chief operations officer

  1. Responsible for overseeing and managing all operational tasks including order fulfilment, customer service, returns, chargebacks, inventory management, product management, technology and systemsmanagement.2. Sourcing talent based on business need.3. Inventory management and liaison with warehouse which focuses heavily on logistics

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  The mastermind hub coworking space

  Jul 2019 - now

  Head of operations

  I manage and own a coworking/shared office space in Marikina where my digital marketing agency Klaudeville IT Solutions is currently headquartered.

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  Family gifts co.

  Jan 2020 - Jun 2023

  Project manager