Experience

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  Roman.net/sca internet services

  Jan 1999 - Jan 2001

  Tech support
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  Office depot

  Jan 2003 - Jan 2006

  Technical support
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  University of west georgia

  Jun 2006 - Jun 2008

  System administrator
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  Mckesson provider technologies

  Jun 2008 - Jan 2017

  Assist Customers with Implementation and support of McKesson Patient Folder. Configure interface feeds for customers including but not limited to HL7, PDF, XML, PCL, ASCII, PS, and TCP/IPProduct Specific functions-Configure ADT feeds-Component specific expertise*Install and configure BDI*Help develop new versions of BDI*Configure cold templates, HL7 document, Ansi 835-Setup outbound transcriptions-Forecast project time-Manage projects-Troubleshoot all aspects of MPF-Create SQL scripts/stored procedures-Help maintain SQL databasesTraining Consultant Role- Travel weekly across the U.S. to train customers on MPF software implementations- Instruct Technical resources including but not limited to System Administrators, Network Admin, Interface Admin, Systems Analyst, and Help desk how to support, build, and maintain an entire MPF system - To include - Processing documents into MPF - Environment and Architecture - Deficiency Processing - Outputs from the system - All backend components and processes - Good Health on how to maintain System and Database Backups as well as Database maintenance- Instruct Front End resources including but not limited to HIM director, Super users, Physician Champion, PFS director, and Patient Access Director on how to use and maintain the frontend of MPF To include - ILE - ROI - Analytics - Records Management - MPF – One Content - DCS / QCI- Covering how the users will utilize the system in navigation and administrative actions.- Responsible for - Working with customer go identify training date - Gather information for travel requirements - Book travel - Process Travel claims - Assess user’s knowledge level by performing training evaluation assessment - Building and maintaining training documentation, training assessments, and Training Systems Weniger anzeigen -Provide top notch support to clients across the country on the entire HPF suite-Maintain statistical closure metrics on a daily basis-Train, develop, and mentor new employees-Develop and lead multiple customer presentation presented nationally-Familiar with installation/configuration with every HPF component-Install/configure entire HPF support system and maintenance-SCP Certified-Six Sigma Yellow Belt Certified-MPF Specific certifications Bronze technical (Open Book) Bronze application (Open Book) Silver technical (Closed Book proctored exam) Silver application (Closed Book proctored exam) ILE, Portal, and HECM certifications-Top performer in every statistical closure and client satisfaction category multiple months/yr end Weniger anzeigen

  • Interface Analyst / Training Consultant

    Feb 2011 - Jan 2017

  • Customer Support Analyst

    Jun 2008 - Feb 2011
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  Allscripts

  Jan 2017 - Apr 2018

  Senior technical engineer

  As a Senior Technical Engineer, I scope, design, manage, and implement custom or unique solutions for a customer. From Building a new system include server setup, system install, interface build, customer training, and activation resource, to moving their Patient Folder application and all associated files to a new hardware platform, to a simple adding additional functionality to a client’s environment, I provided a single point of contact and solution for the client. I am a Subject Matter Expert in how our system utilizes SQL and an escalation point for technical issues other resources are unable to resolve. I also provide comprehensive technical support for global IT infrastructure supporting employees throughout the U.S. Troubleshoot hardware, software and connectivity issues for complex technical systems and implement strategic solutions. Challenged to provide timely resolutions to support mission-critical application users. Demonstrate strong diagnostic skills across multiple platforms thoroughly investigating and resolving performance issues. Ensure timely issue management systems updates and provide upgrade go live support educating customers on technical aspects of systems.Interface Experience: Configure interface feeds for customers including but not limited to HL7, PDF, XML, PCL, ASCII, PS, and TCP/IP. Utilize SQL scripts, Stored Procedures, and regular expressions to modify and extract data. Technical Trainer Experience: Build training class to include documentation and training environment to instruct Technical resources including but not limited to System Administrators, Network Admin, Interface Admin, Systems Analyst, and Help desk how to support, build, and maintain an entire MPF system. Instruct Front End resources including but not limited to HIM director, Super users, Physician Champion, and PFS director on how to use and maintain the application side of our solution. Weniger anzeigen

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  Hyland

  Apr 2018 - now

  Technical consultant