Experience

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  Autobaterie spol. s r.o.

  Jun 1998 - Dec 2005

  Manager it
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  Johnson controls

  Jan 2006 - Feb 2019

  Managing efficient delivery of IT services following the ITIL processes and delivery model related to ECC SAP system in EMEA region.Assisting with evaluation of proposed new services and preparation of analyses to determine how closely services meet solution requirements.Assisting with operational readiness planning and execution.Single point of contact on all escalations from clients and leadership for day to day work activity related to SAP Operations.Conducting recurring meetings with service consumers to review service performance and expectations. Show less Responsible for managing the Competency center that provides resourcing to all towers of the Enterprise SAP CoE. Responsibility to manage quality, productivity, and costs of all deliverables from the center. Responsibility to mentor and guide a team of employees and contractors towards the goals of the department. Supports different business initiatives requested by BU’s. Accomplish financial objective; preparing an annual budget; analyzing variances; initiating corrective action. Manage relationships with the local suppliers Show less

  • SrMgr SAP Operations EMEA

    Feb 2016 - Feb 2019

  • Release Mgr EMEA

    Jan 2017 - Feb 2018

  • SrMgr IT Competency Center

    Sept 2014 - Jan 2016

  • Manager IT Service Delivery

    Jan 2006 - Aug 2014
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  Clarios

  May 2019 - now

  Accountable for end to end service operation of all the key Business Application and Service Desk.Provide leadership to the Global Support team, focusing on efficiency and quality to increase overall customer satisfactionCoordinate and manage vendors, contract negotiations, maintenance contracts and service level agreementsLead application transition to a managed service support model to reduce operation cost and standardize supportOwn and manage risk and controls to make sure that Global Apps portfolio is IT SOX compliant, implement actions to address process and control deficienciesAccountable for Change & Release management, enable beneficial changes to be made with minimum disruption to business operations Show less

  • Director IT, Application RUN & Service Desk

    Aug 2022 - now

  • Sr Manager IT Operations EMEA

    May 2019 - Jul 2022