Experience

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  Dell

  Jan 2003 - Dec 2009

  Technical support specialist

  • MCP certified professional with five years of help desk experience providing software, hardware, client/server and networking technical support. • Partnered with Tier II and Tier III help desk peers based in the US, India and Philippines to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.—• Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving. Show less

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  Xerox

  May 2012 - Sept 2012

  Technical support specialist
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  Accomplishments llc

  Oct 2014 - Sept 2016

  • Analyzed, entered and manipulated databases and confirmed appropriate DRG assignments.• Redesigned Internet and intranet pages. Used SEO best practices to optimize Web site for search engine rankings and improved functionality of company database.• Resolved memory corruption and other technical issues by leveraging strengths in coding, debugging and integration testing.• Utilized knowledge of CPT and ICD-9-CM to properly translate performed services into numerical code for insurance company reimbursement Show less

  • Finance Manager

    Nov 2014 - Sept 2016

  • System and Network Administrator

    Oct 2014 - Sept 2016
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  Clear springs foods

  Jan 2017 - Mar 2017

  Quality assurance specialist

  • Monitor and record metal detector checks. • Monitor, inspect and communicate regarding breading temperatures and pick-ups. • Check Freezers, Coolers and Tempering rooms with calibrated probes. • Knowledge of Packaging, Product Flow and Customers. • Blast freezer checks and IQF checks.• Knowledge of H.A.C.C.P. program. • Assist other team members in completion of work. Communicate with fellow employees to complete tasks and adhere to safety standards. Show less

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  Frontier precision, inc.

  Mar 2017 - now

  Software applications support analyst

  Collaborate closely with customers and sales representatives via phone and email to swiftly and effectively address technical issues and inquiries.Offer technical assistance to internal staff and customers, supporting a range of hardware and software solutions including Trimble mapping & GIS hardware and software, Juniper systems hardware, Esri software, DataPlus Mobile, Sentinel GIS, FieldSeeker, and other bespoke software applications.Develop and maintain support documentation such as notes, tutorials, comparisons, and White Papers for the benefit of customers and colleagues.Participate in beta testing of new software and hardware releases, providing valuable feedback to improve product quality.Aid the development team by conducting testing on custom applications, ensuring functionality and usability meet established standards.Generate content and information resources for Frontier's ArcGIS Online account to enhance user experience and knowledge.Provide assistance as required on GIS projects, offering consulting services and other support to customers.Diagnose software issues and determine their underlying causes through thorough analysis.Propose and implement solutions to resolve software problems, rigorously testing solutions prior to deployment.Gather and document customer feedback to inform ongoing process improvement initiatives.Maintain detailed, accurate, and timely documentation of all software support activities for reference and audit purposes. Show less

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  Frontier precision unmanned

  Nov 2018 - now

  Agricultural drone mapping and analytics specialist

  Agricultural Drone Mapping and Analytics Specialist. DJI certified Trainer, Aerial applicator, certified DJI Agras repair technician. Specialized in drone mapping software including DJI Terra, Drone Deploy, QGC, Pix4D, and UGCS. Proficient in multispectral, thermal, and high resolution imagery drone mapping.