Experience

• 

  Aptech

  Oct 1997 - May 1999

  Marketing executive

  • Responsible for the sales and marketing activities for the centre.• Exploring the market to create more opportunities.• Conducting Seminar and Presentations.• Counseling.

• 

  Niit limited

  Jun 1999 - May 2001

  Business development executive

  • Headed the Sales and Marketing team of 8 members.• Planned for and implemented of various schemes and payment plans• Trained of the Sales team, set targets and thereby ensured continued growth in business.• Provided product inputs based on market survey.

• 

  Efunds

  Jun 2001 - Apr 2007

  Team lead

  • Supervised teams & processes, ensured smooth operations and proper adherence to all norms.• Responsible for the performance and development of the Sales Representatives• Prepared action plans for lead generation• Provided weekly feedback to the team, identification of training and development needs, and provided insights for the improvement of the overall team’s performance.• Prepared & presented the teams monthly review

• 

  Tech mahindra business services

  May 2007 - now

  • Manage a team of Outbound Team Leaders, ensuring that productivity and performance on the team contributes to the achievement of business targets and KPI’s.• Manage compliance with Ofcom & Comreg DPA regulations.• Manage and monitor recycling rules in line with contract terms.• Develop and implement innovative dialling strategies, based on Connect Rates and Contact Rates.• Analyze conversion rates in order to identify the most productive calling time for each campaign and to identify any data quality issues.• Analyze data on a daily basis, detailing customer connect rate, file penetration and propensity.• Analyze and publish campaign and team performance to identify areas for improvement, risks and opportunities.• Drive operational performance, using management information and analysis, and acting as a management information champion to give insight into call centre performance.• Create an effective communication network, liaise with key stakeholders across the business to continually improve campaign performance.• Proactively manage Agent behaviour’s surrounding logging and call disposition.• Prepare contingency plans in event of system failure. Show less

  • Manager

    Apr 2021 - now

  • Assistant Manager

    May 2007 - Apr 2021