Experience

• 

  Deloitte

  May 2012 - May 2014

  Business technology analyst

  o Creating and implementing business processes, workflow, technology solutions & frameworks for the cliento Analyzing client’s issues and optimizing their business operationso Configuring business rules and business/functional/system requirements for improvements to the existing systemo Ensuring Version Control, Change Management, and Release Managemento Design, develop, debug, test, deploy modern web applications

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  Pidilite industries limited

  Apr 2015 - May 2015

  Summer intern

  • Conducted a detailed study on the loyalty program of Pidilite, Fevicol division, designed for the contractors and carpenters• Analysed and evaluated the loyalty program (Fevicol Championship Club) in terms of rewards,relationship, recognition and customer engagement• Performed a competitive benchmarking of the program against various loyalty programs offered by other FMCG firms• Identified gaps in the existing program and recommended process modifications to improveefficiency• Designed a prototype for a Loyalty Program Management System, thereby bringing together allaspects of Loyalty Management and Customer Engagement Show less

• 

  Ge healthcare

  Jun 2016 - Oct 2022

  • Led a strategic project focused on migrating legacy systems to cloud-based solutions, optimizing infrastructure costs and enhancing overall system performance.• Successfully completed a comprehensive rotation in software development, leading a cross-functional team in the design and implementation of a critical module for an industrial IoT platform• Worked collaboratively with teams from various business units to drive digital transformation initiatives, ensuring alignment with corporate objectives• Negotiated contracts, evaluated vendor performance, and identified opportunities for collaboration, contributing to a diversified and cost-effective technology ecosystem Show less

  • Staff Technical Product Manager

    Apr 2020 - Oct 2022

  • Senior Technical Product Manager

    Aug 2018 - Mar 2020

  • Digital Technology Leadership Prog

    Jun 2016 - Jul 2018
• 

  Providence

  Nov 2022 - Mar 2023

  Technical product owner - salesforce

  • Led the integration of Salesforce CRM functionalities with existing business processes, ensuring a unified and streamlined customer experience• Partnered with Business stakeholders and delivery teams to prioritize features and ensure business benefit• Spearheaded initiatives to enhance the scalability and customization capabilities of Salesforce CRM, accommodating the evolving needs of a growing customer base• Created Product KPIs and implemented robust analytics within Salesforce to track key performance indicators (KPIs) and customer metrics• Designed and implemented user training programs specifically tailored for Salesforce CRM, ensuring effective adoption of new features and functionalities• Championed innovation by introducing Salesforce AI-driven features for automated ticket prioritization in Case Management Show less

• 

  Viral nation

  Mar 2023 - Feb 2024

  • Director, Product Management

    Jun 2023 - Feb 2024

  • Senior Product Manager

    Mar 2023 - Jun 2023
• 

  Metadata

  Apr 2024 - now

  Senior product manager