Experience

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  Fairmont rey juan carlos i

  Jun 2000 - Oct 2006

  Auxiliar conserjeria

  • Atención a la recepción del cliente.• Funciones de Porterage, Door Attendant y Auxiliar de Conserjería.• Desarrollo funciones de Bell Captain dentro del departamento de Conserjería.• Organigrama anual de los turnos del departamento.• Miembro de Las Llaves de Oro Españolas.

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  Hotel ac diplomatic sl

  Oct 2006 - Apr 2012

  Front desk supervisor

  • Gestión de reservas en el mismo hotel y en los principales portales online.• Facturación de grupos realizando funciones de contabilidad.• Desempeñar funciones de Front Office Manager en su ausencia.

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  Renaissance barcelona hotel

  Apr 2012 - now

  Front desk manager

  A highly organized and detail-oriented Front Desk Manager with over 5 years experience providing thorough and skill customer support being able to handle multiple tasks on a daily basis competently.Experienced at analyzing and solving customers needs working progressively more challenging cases and most diverse clients.Dynamic and serious wanting to carve out a future. Good presence with experience leading teams of work, initiative to develop new ideas and with ease to make decisions.Achievements: Awarded The Spirit to Serve / Marriott is proud to recognize me for the exemplary comittment to quality service and customer satisfaction. Show less