Experience

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  E-travel sa (pamediakopes.gr, fantasticgreece.com)

  Jan 2006 - Sept 2007

  Interactive/web marketing

  • Editorship of hotels' presentation at the company's website - Collaboration with the Marketing Department• Creation of Destination Guides for major Greek cities and the Greek Islands in Greek and English

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  Savvidis sa (oroloi.gr, kosmima.gr & accessory.gr)

  Jul 2009 - Aug 2009

  Sales order administration

  • Member of orders’ managing team• In charge of preparing products for shipping & gift packaging

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  Hellenic statistical authority

  Feb 2011 - May 2011

  Head of residencial sector - greek census

  In charge of the population and residencies census, which took place in Greece in May 2011.• Record of the residences in the area of my jurisdiction,• Explicit record of the characteristics of the buildings found at the area (residences, business places etc)• Supervision and management of 4 persons, who carried out the census in the area of my jurisdiction

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  Special olympics europe/eurasia

  Jul 2011 - Aug 2011

  Tech talent for good (tt4g) program intern

  Project/Program Management, IT SupportOne of the 10 graduate students selected from all across Europe, for the “Tech Talent 4 Good” Program organized by Microsoft and AIESEC.

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  Special olympics europe/ eurasia

  Sept 2011 - May 2012

  Crm & business applications support for eu grant activities

  • Lead Microsoft’s Umbrella Grant for SOEE, for the 58 Special Olympics National Programs;• Planned and implemented a pilot support program of Office 365 (Sharepoint) for SOEE;• Supported the CRM team;• Maintained & upgraded information systems ensuring data integrity, availability and security.

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  European central bank

  Apr 2012 - Apr 2013

  Deputy problem manager and capacity manager assistant

  Data and Network Section, Directorate General of Information Systems• Active involvement with ITIL and ISO 20000;• Coordination of the investigation of IT related problems within ECB;• Capacity assessment of tasks related to storage and license management;• In charge of Management Reporting (weekly, monthly, ad-hoc), Analysis of Key Performance Indexes (KPIs);• Proactive Problem & Capacity Management: analysis of incident trends (collaboration with Service Desk & Incident Management Team);• In charge of the on-going training of personnel on Problem Management Process;• Involvement in continuous improvement processes for Problem Management & Capacity Management;• E-ITSM Engineering Team Member: Testing of new IT services offered by ECB to the 27 European National Central Banks (ENCBs); Assist with the documentation of processes; creation of manuals for ENCB users. Show less

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  P&t consulting

  Sept 2013 - Aug 2014

  Assistant project manager

  • Writing and editing of the technical offers;• Gathering and processing of functional and non-functional requirements;• Participation in supervisory missions, including communication with the clients and operational support;• Training of the organisation team(s); • Support for procedures of evaluation for software solutions of the company: life cycle, validation and tests;

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  Pwc

  Sept 2014 - Dec 2014

  Advisor public sector

  • Participation of writing & editing of technical offers, related terms & definition of budgets;• Definition of controls and potential tests for evaluations and audits of IT systems; • Composition of outcomes, including documentation, outcomes of the interviews and model analysis;• Communication with clients and coordination of incoming-outcoming documentation flow.

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  Post telecom for business

  Jan 2015 - Mar 2017

  Project leader, large scale projects department

  • Project Manager in the context of the overall management of project, preparation and assessment of different call for tenders (including public tenders), project planning, project execution and follow-up; Organising & coordinating meetings with technical teams and tracking and monitoring of the progress with internal teams, partners and suppliers; • Product Manager in context of software development, overall supervision of the customization of software solutions; Gathering & processing of functional and non-functional requirements; Validation of clients’ needs; Provision of support for procedures of evaluation: SDLC, validation and testing; Software maintenance & Release Management, including risk management;• Steering the establishment of software roadmaps, including new capabilities and modules; Definition of business plans and elaboration of project management documents, project plans, timelines, budgets, change management, etc.• Service Management, including Incident Management, Problem Management, Change Management and Continual Improvement process; Definition of related SLAs, escalation procedures, reporting and service review templates; Review current achievements & weaknesses, set goals & provide feedback for the Design process Show less

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  Kpmg luxembourg

  Apr 2017 - Jan 2019

  Project Manager in ITSM Transformation projects:• Definition of IT TOMs and roadmaps, Set-up of IT Processes and Functions, Replacement of ITSM tools;• Assessment of organizations, Identification of key areas for improvement of IT Department processes;• OCM: Definition of Change strategy; Engagement of leadership; Knowledge Transfer planning;• Lead the implementation of ServiceNow for KPMG LuxembourgProcess Manager in Business Process Modelling & Optimization projects:• Process capturing & best-practice based gap-analysis, migration of processes, workflows and data;• Process Optimisation and Continuous improvement;• Steering Process Discovery workshops: cross-function process establishment, review and alignment;• Process documentation & mapping in BPM tools (Microsoft Visio, Signavio)Techno-functional expertise in ServiceNow: IT Service Management, HR, Facilities, Finance Show less

  • Manager at KPMG Luxembourg

    Oct 2018 - Jan 2019

  • Assistant Manager

    Apr 2017 - Sept 2018
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  European investment bank (eib)

  Jan 2019 - now

  • Business and Process Analysis Officer

    Dec 2023 - now

  • Business Process Analyst

    Jan 2019 - Dec 2023