Experience

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  The sutton place hotels

  Jul 1997 - Aug 2005

  Concierge

  Supervising bell and front door staff.Guest relations: fulfilling guest requests, planning and implementing customized itineraries for guests and groups.Resolving all guest complaints and requests.

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  César ritz colleges switzerland

  Jan 2007 - Aug 2011

  Responsible for market development, marketing, sales and recruitment of students from key markets: >Kazakhstan – this market went from zero students to 35students per year enrollment in the last two years. Secure Bolashak scholarship contract for the school, which is over Sfr 1.5 million contracts. Developed brand awareness in the country and according to the Swiss Embassy in Kazakhstan “César Ritz” Colleges has the highest enrollment of Kazakh students in Switzerland.>Malaysia – our agent under my support became one of our top three highest producing numbers of student recruitment.>India – one of the top five countries from which we have the highest number of students.>Thailand - developing a market presence in Bangkok.Writing articles for school brochures and websites.Designing supplementary brochures for targeted markets.Developing academic partners with institutions, leading to higher market visibility and expanded recruitment opportunities.Recognizing and developing new recruitment markets.Supporting and developing alumni relations.Working with and supporting the agents; running seminars; being at fairs to recruit students; working and developing relations with international schools. Weniger anzeigen

  • Area Manager

    Jul 2007 - Aug 2011

  • Assistant Service Lecturer

    Jan 2007 - Jul 2007
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  Leysin american school in switzerland

  Aug 2011 - now

  Responsible for implementing standards for the operations side of school - faculties and food service.Responsible for organizing, implementing and running major special events at school - student orientation, Family Winter Week, and graduation.Planning, Monitoring, evaluating, and reviewing our events, food service and service policies to see how to better satisfy our customer, the students and our faculty and staff. Investigating and solving student’s concerns on issue related to events and food services.Analizing data through various means (surveys, interviews, and observations) to determine the level of customer service our school is providing to our stakeholders (parents and students). Developing complaints procedure and standard operating procedures. Involved in staff recruitment and appraisals. Weniger anzeigen Responsible for developing in new markets for student recruitment, primarily focusing on Asia:> Thailand - develop LAS brand and presence in Bangkok. We have the largest number of Thai students in a Swiss boarding school.> Taiwan - a leader in the market as one of the top Swiss international boarding schools.> Developing LAS presence in new emerging SE Asia countries.Responsible for organizing, implementing and running new programs and special events. Responsible for looking after visitor’s management - setting up visits of potential families, agents and press, liase with the visitors and doing the follow up after the visits. Developing materials for promoting the school and special programmes.Designing, implementing and evaluating surveys for the school.Implementing procedures and manuals for the operations of the Admissions department.Working with and supporting the agents; running seminars; being at fairs to recruit students; working and developing relations with schools. Weniger anzeigen

  • Quality Service Manager

    Jan 2016 - now

  • Associate Director of Admissions

    Aug 2011 - now

  • Quality Service Manager & Associate Director of Admissions

    Aug 2011 - now