Experience

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  University of michigan

  May 2007 - Apr 2008

  Under limited supervision and according to established procedures, performs a variety of laboratory support procedures including specimen collection of tissues or process studies, patient information, and data, order entry, processing, point of care testing, recordkeeping files and transport of laboratory specimens and materials. Interacts with laboratory staff, and caregivers in a courteous and professional manner. Transfer chemicals using specialized codes, and safety precautions. Performed data entry/filing and word processing of product and purchase inventory, cleaned tools and glassware, autoclaving of toxic trash, restocking of lab and office. Maintained professional interaction with all staff while performing exemplary office and laboratory duties. Show less

  • Research Assistant

    Jan 2008 - Apr 2008

  • Laboratory Assistant/Administrative Assistant

    May 2007 - Apr 2008
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  City year

  Sept 2008 - Jun 2009

  Corps member

  Provided Academic Support through one-on-one or small group tutoring before, during and after school. Served as a tutor and mentor, coordinated extracurricular activities, and encouraged service and leadership opportunities for the student body, provided academic orientations, support and mentoring in educational after-school program in etiquette, homework and college prep/application tutorials at Chadsey High School. Encouraged Attendance and Positive Behavior by leading energetic morning greetings, make attendance and positive phone calls to home. Cooperate with staff and students to organize two wellness and improvement programs and events, Work with a diverse team of 8 young adults to develop more than 10 innovative projects, such as a College and Career Fair, for Chadsey High School and the surrounding community that aided with Community and School Improvements. Organize and lead activities, celebrations and projects to improve the community and school environment through recruiting and engaging volunteers of all ages in service, organized and carried out service projects in the communities I served in, volunteered for over 50 different non-profit organizations. Efficiently sent out emails, mail and faxes, recordkeeping, created and organized files and documents of all programs/events throughout the year for the team and complete all documentation and administrative support for team. Show less

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  Michigan americorps partnership: living arts detroit

  Sept 2009 - Aug 2010

  Program manager

  Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the Living Arts organization educational programs with outreach work. Develop new initiatives to support the strategic direction of the organization. Develop and implement long-term goals and objectives to achieve the successful outcome of the program. Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement. Ensure that program activities operate within the policies and procedures of the organization. Ensure that program activities comply with all relevant legislation and professional standards. Develop forms and records to document program activities. Ensure that personnel files for the program are properly maintained and kept confidential. Implement a performance management process for all program staff while acting as liason for schools with the living arts organization. Serve as link between clients, local elementary and middle schools, head start and the organization to educate interested clients, update current clients and coordinate on the programs of the organization. Work with and engage volunteers for appropriate program activities using established volunteer management practices ensure that all program staff receive an appropriate orientation to the organization and the programs. Expand the programs through web presence and marketing on Facebook 2009/2010, and strengthen web presence. Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization. In conjunction with the Executive Director, recruit, interview and select well-qualified program staff to implement the human resources policies, procedures and practices of the organization companies. Efficiently documents for program data via forms, photos, video records. Manage orientations, training, conferences and other events. Show less

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  Allegra direct

  Nov 2010 - Feb 2011

  Call service representative

  Act as a service relationship management professional for BCBSM customers, employer groups and providers to successfully service healthcare insurance needs. Provide consistent, reliable and customized stakeholder service interactions in a highly efficient and effective manner. Strengthen the BCBSM brand by developing, managing and expanding customer relationships at service levels that meet and exceed customer expectations. Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records. Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience. Interface with local, state and federal governmental entities and plan participants regarding BCBSM products, services and policies. Perform phone/email outreach to BCBSM vendors and business partners to resolve service issues. Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner. Show less

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  Vista maria

  Feb 2011 - Feb 2013

  Youth counselor

  Responsible for supervising, evaluating, guiding, and the case management of juvenile/youthful offenders, or other trouble prone youth in secure, limited secure, and non secure residential center. Provide intake services, evening reporting, aide aftercare teams, promote and maintain a structured environment and be able to physically restrain youth. Duties also include maintaining facility security and personal safety; interaction with other agencies, families, and schools; directing and supervising youth through their appropriate treatment programs and transition back into the community. Meet all requirements according to Agency and COA standards, licensing requirements, maintain progress, documentation, and performance goals of primary residents, and assist in developing community relation skills. Scheduling and coordinating activities, meeting with social workers and other professionals, writing reports and completing client paperwork. Provide direct supervision and treatment services to 28 residents while on floor, in school and activities as required to provide a safe, secure, healthy and therapeutic environment. Plan and organize paperwork to meet all job requirements according to Agency and COA standards, licensing, and funding, as well as provide backup assistance to other unit/programs when needed. Complete all assigned casework/logs, behavioral contracts, reports, assessments and provide 60 min individual counseling to residents and developing community relation skills in a culturally diverse environment. Show less

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  Kadima

  Apr 2013 - Mar 2015

  Case manager

  Responsible for aiding in finding and providing public education and advocacy to enhance the quality of life for individuals and their families affected by psychiatric disabilities and oversight of case management and coordination of legal, medical, financial social and psychiatric services to guardianship clients living in the community. Tailor services based on the individual abilities/disabilities of clients and continue to ensure to advocate for their individual rights, monitor and assist with medical appointments, activities, etc. Provide transportation, with agency vehicle or own vehicle, to client appointments and ensure clients’ entitlements are secured (e.g. SSI, SSDI, DHS, Medicaid and Bridge Card). Collaborate and interface with the public guardian (when applicable) and treatment team to share relevant information about clients and communicate with client’s family members, public guardian (when applicable) and providers while maintain appropriate documentation of these communications. Manage client file and annual updates; respond to client emergencies during and after office hours; document all contacts and information relating to the client. Monitor and document client’s medication, document all contacts and information relating to the client and medication ingestion. Conduct quarterly audits of clt files and information to stay up to code with licensing. Abide by the National Association of Social Workers (NASW) Code of Ethics, Adult Protection Code, Mental Health Code, and the Commission on Accreditation of Rehabilitation Facilities (CARF) guidelines. Show less

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  Acadia healthcare

  Mar 2015 - Apr 2023

  · Accountable for management of demographic, provider/benefit plans, and coordination of insurance data entry for services to the surrounding community through the Detroit Wayne Mental Health Authority.· Triage initial contact from general public to appropriate services ranging from substance abuse to mental health, information and referral services and crisis intervention; and providers to facilitate authorizations for MCPN provider changes and enrollments and utilization management.· Provide comprehensive care through accessible 24/7 hotline, promoting wellness, social and economic growth through quality assurance and fostering continuous engagement, support and recovery within Wayne County.· Perform efficient office work: email, mailing and faxing, recordkeeping, creating and organizing files/documents; Recording/Documenting all cases of contact timely fashion. Show less

  • Risk Management Coordinator

    Aug 2022 - Apr 2023

  • Risk Manager

    Aug 2018 - Aug 2022

  • Mental Health Specialist

    Mar 2015 - Aug 2018
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  Starrvista

  May 2016 - Jul 2017

  Juvenile probation officer

  Be the main point of contact with clients on probation and exhibit excellent communication, interpersonal and customer service skills to perform and maintains a strong working relationship between the Juvenile Justice Establishments, the Court and our organization.Compile reports, provide court testimony, and make recommendations concerning the conditional release or confinement of a participant through: reports, assessments, court orders, escalations, de-escalations, psychiatric evaluations; and completing them in a timely fashion to prevent any program discrepancies according to established procedures.Work closely with judges, referees, residential personnel, clients and families to provide information and present options and referrals to various health care professional, facilities and agencies specializing in the types of treatment needed by the consumer.Review documents pertaining to a client’s legal and social history during a pre-hearing or pre-sentencing investigation then work with the probationer to meet the requirements of the probationary sentence. Inform the participant and / or legal guardian of conditions of their sentence of probation; including but not limited to, restitution payments, probation fees, court fines, community service, counseling, educational and employment stipulations.Supervise participants to ensure compliance with the conditions of their sentence of probation; to ensure restitution payments, probation fees, court fines, community service, counseling, educational and employment stipulations are set.Helps their client to succeed by making sure they have a concrete understanding of their court-ordered sentences and relevant regulations. Refer participants to social resources in the community whenever necessary. Evaluate and follow up with the client and family progress in treatment services and probationary terms and conditions. Show less

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  Purdue global

  Mar 2019 - Mar 2021

  It support specialist

  • Assist accomplishing team projects through research, testing, conducting tutorial videos and writing of proposals and documents necessary for project completion. • Collaborate with team members to develop strategic goals to test new software programs and technology to analyze and report effectiveness and efficiency of existing systems. • Evaluate, install, configure, and deploy new applications, system software, products and/or enhance the existing network infrastructure throughout the network. Show less

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  Detroit wayne integrated health network

  Mar 2023 - now

  Clinical specialist performance monitor