Experience

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  Richken media

  Dec 2013 - Oct 2015

  Assistant manager administrative operations

  • Leadership: Demonstrated ability to lead and motivate teams for achieving organizational goals.• Organization: Proficient in efficient task management, project coordination, and resource allocation.• Communication: Excellent verbal and written communication skills for effective team interaction.• Problem-Solving: Adept at identifying and resolving challenges to maintain smooth operations.• Time Management: Skilled in prioritizing tasks and meeting deadlines in a dynamic work environment.• Adaptability: Flexible in handling diverse responsibilities and adapting to changing circumstances.• Budget Management: Experience in overseeing budgets to optimize resource allocation.• Technology Proficiency: Familiarity with office software, project management tools, and relevant technology.• Decision-Making: Capable of making sound judgments aligned with organizational goals.• Personnel Management: Recruit, train, and manage administrative staff to ensure optimal performance.• Process Improvement: Identify and implement enhancements in administrative processes to boost overall efficiency. Show less

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  Emvigo technologies pvt ltd

  Oct 2015 - Jan 2017

  Business analyst

  • Data Analysis: Utilize data-driven insights to identify trends, patterns, and opportunities for business growth and optimization.• Requirement Gathering: Collaborate with stakeholders to understand and document business needs, translating them into clear and actionable requirements.• Process Mapping: Analyze existing processes, identify inefficiencies, and recommend process improvements for enhanced productivity.• Market Research: Conduct market research to gather insights into industry trends, competition, and potential opportunities.• Business Solutions: Develop innovative solutions to address business challenges, aligning with company goals and strategies.• Documentation: Create comprehensive documentation, including use cases, user stories, and functional specifications.• Stakeholder Communication: Facilitate communication between technical and non-technical teams, ensuring alignment and understanding.• Project Coordination: Assist in project management, tracking progress, milestones, and ensuring timely delivery.• Quality Assurance: Verify developed solutions meet requirements and expectations through testing and validation.• Training & Support: Provide training and support to end-users during system implementations or process changes.• Reporting & Visualization: Generate insightful reports and visualizations to aid decision-making and strategic planning.• Continuous Improvement: Continuously evaluate processes and systems for optimization opportunities.• Dedicated to driving business success by leveraging data-driven insights and fostering effective collaboration. Let's connect to discuss how I can contribute to your organization's growth. Show less

• 

  Richken media

  Mar 2017 - Aug 2020

  Administrative operations manager

  • Leadership: Demonstrated ability to lead and motivate teams for achieving organizational goals.• Organization: Proficient in efficient task management, project coordination, and resource allocation.• Communication: Excellent verbal and written communication skills for effective team interaction.• Problem-Solving: Adept at identifying and resolving challenges to maintain smooth operations.• Time Management: Skilled in prioritizing tasks and meeting deadlines in a dynamic work environment.• Adaptability: Flexible in handling diverse responsibilities and adapting to changing circumstances.• Budget Management: Experience in overseeing budgets to optimize resource allocation.• Technology Proficiency: Familiarity with office software, project management tools, and relevant technology.• Decision-Making: Capable of making sound judgments aligned with organizational goals.• Personnel Management: Recruit, train, and manage administrative staff to ensure optimal performance.• Process Improvement: Identify and implement enhancements in administrative processes to boost overall efficiency. Show less

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  Walmart canada

  Aug 2022 - Jan 2023

  Claims associate

  • 3-Meter Attitude: Embrace a positive customer-centric approach, ensuring exceptional service in all interactions.• Chargeback Management: Minimize chargebacks by accurately handling claims and resolving issues promptly.• Claims Handling: Keep claims current, completing necessary documentation and forms for efficient processing.• Vendor Relations: Ensure timely completion of Vendor Return Request Forms for claims over 45 days old.• Recalls & Replacement: Execute recalls promptly and order replacement parts for damaged merchandise as needed.• Repair Documentation: Properly document out-of-store repairs, maintaining accurate records.• Inventory Management: Scan damaged merchandise out of inventory promptly and maintain updated returns.• Journal Clearance: Ensure timely clearance of the Claims area journal to maintain organization.• Safety & Neatness: Keep the Claims area hazard-free, organized, and visually appealing.• SOP Adherence: Follow company policies and standard operating procedures diligently.• Responsiveness: Respond to additional responsibilities as assigned with efficiency and dedication.• Committed to upholding Walmart Canada's standards for efficiency, organization, and exceptional customer service. Let's connect to explore how my experience aligns with your team's goals.#CustomerService #ClaimsManagement #InventoryControl Show less

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  Compass group

  Mar 2024 - now

  Supervisor scheduling

  Evaluating performance and providing feedbackResolve scheduling conflictsManaging workflowCreating and managing team schedulesSupervises processes and ensure smooth operationsUpdate client information in the systemReporting to hr and senior managementEnsure routes and delivery times are accurate to maintain and reduce costs